Thaseen Kausar Soudagar is an experienced professional with expertise in onboarding, server provisioning, and customer relationship management. Currently, she serves as an Onboarding Specialist at Infosys, managing new hire induction and reporting. Her background includes leading server provisioning teams and excelling in B2B sales and customer service roles across various industries.
Experience
Training Onboarding Administrator (Onboarding Specialist)
Infosys
Completing all Google and Infosys related onboarding requirements. Conducting daily connects with new hires and assigning them trainings. Preparing Daily, weekly, MTD and quarter reports about onboarding, attritions and absconds.
Senior Executive in Sales
Nestaway
Monthly targets to be achieved. Making 60 calls per day to convert the leads of Tenants as well as owners. Resolving tenants and owner's issues on first call. Handling the USA clients via phone call or Emails.
Senior Customer Service Executive
Citrix
B2B inbound calling of customer. Problem solving of customer for non-technical as well as technical issues. Providing resolution on the first call by customer.
Team Leader
Hectranet
Worked on purchasing and provisioning the server by testing the server using tools such as putty. Configuring the IPs of the server. Managing billing, collections, cash management, refunds & issue resolution. As a TEAM LEADER, assigning various tasks to the team and keeping a track of all the invoices paid.
Education
Goa University
BE in Computer Science
Computer Science
Goa Board of Technical Education
Diploma in Electronics and Communication
Electronics and Communication
Goa Board
SSC
Licenses & Certifications
Certified course in Pc Hardware and Networking
Digi-Com, Vasco-Da-Gama Goa