Tanmay Agrawal

1. Maintaining an acceptable volume of sales per week and month. Achieve weekly, monthly, and quarterly contact/outreach goals. 2. Ensuring a high-performing customer service system 3. Identification of new business opportunities by monitoring of inbound marketing channels and activities 4. Resolving of any issues on the clients' site and cooperation with respective other departments 5. Train and coach team members to follow a sales process, present product recommendations, and overcome objections to close the sale

1. Maintain relations with clients in generating sales from existing clients. 2. Managing a team of 5+ people handling various operations 3. Report Writing and timely deliver of cases within given TAT cycle. 4. Handling escalations from client regarding any operations 5. Raising invoice request at month end with accounts team till clearing of bills.

• Initiated all the sales and marketing activities in franchise to enroll more than 40+ students in 2 months in Ansys and Creo. • Training and handling queries of students related to courses of CAD and CAE courses ensured positive feedback close to 90% from the customers • Within 3 months of operations have reached the breakeven point for the particular year.

COVID- 19: Transferred from Redwood Edutours to WellCare Unit • Managed a team of 5+ members of Production planning and inventory of raw materials, defining standard of procedure for process reducing production time by 20%. Reduced maintenance time by 30%. • Accountable for Quality control for raw materials/Finished Products. • In Redwood during the initial stage was answerable for planning, resource allocation of designed programs during their execution by managing all on ground operation for smooth flow.

• Provides inbound support for all customers based in North America through chat with 90% Positive Response rate. • Contributing through key information from customer interactions to management to make business decisions • Participate in activities and training sessions designed to improve customer satisfaction and business performance. • Awarded with master blaster award, customer delight ambassador in October 2018.