AAKARSHIT JAIN

Under the direction of the Senior Human Resources Business Partner leadership manages own time to meet agreed targets. Execute day to day operations while directing full life cycle recruiting process, including but not limited to requirement qualification, sourcing, screening, interviewing, selecting and placement of employees as per the job requirements. Accomplished all Recruitment and HR tasks - sourcing, screening, interviewing, negotiating offers, onboarding high-caliber talented candidates and explaining them health policies and overall procedures of the organization. Determining candidate suitability by evaluating the requirement, negotiating compensation package, assessing relevant experience, education, references, skills and personal qualifications as well as candidate's hot buttons to determine candidate match to the job qualification, salary expectations, relocation benefits, etc. Partnered with supervisors to create specific action plans for addressing issues with individual employee behaviors and performance concerns. Maintained personnel information while administering HR functions such as: signing up employees for benefits, promotions, disciplinary actions and terminations. Maintained correct data to keep track of PTO, vacations, points, clock-ins/outs and other personnel information for all employees. Versed in Boolean and keyword searches on job boards: LinkedIn, Indeed, Monster, and Naukri. Assist in open enrollment benefits periods and projects. Forecasts staffing and recruiting needs based on previous data to maximize employment needs. Liaise cross functionally with HR Business Partners, Finance and Legal teams to ensure compliance on offers and onboarding. Act as the main contact point for all employees with any basic human resource issues, questions or concerns. Verifying consultant employment references, entering information into internal and external systems. Driving and managing candidates through the fulfillment process. Coordinated with P

Worked as Subject Matter Expert (SME) for UK and IN process and trained New Hires regarding Complete process, audited their calls, provided them feedback and assisted them with their queries. Worked on CRM tool and authenticated every customer's details and maintained their confidentiality to avoid any breach in compliance. Took 50-80 inbound calls and chats for UK and NA Customers on daily basis. Worked on Virtual and Digital Customer Service and assisted the customers with troubleshooting their issues related to technical devices such as FireTV, Alexa, Echo Dot and Prime Video. Created Tickets and escalated serious matters of the customers to the relevant teams and created follow up with them to assure them. Provided excellent customer service by following the company's core values of Integrity, Service, Reliability and Excellence. Maintained proper knowledge of the complete process, products and services provided on Amazon.com, Amazon.co.uk and Amazon.in. Communicated effectively with internal teams regarding escalated issues or escalations from customers as well as other associates for assistance when needed. Maintained all the metrics on weekly and monthly basis like SLAs, KPIs and RAP. Also, worked on weak points to overcome any performance downfall.

Graduated with B.B.A. degree.