Suvitha VS

Led VOIP provisioning processes (Level 4 to 7) for Telecom applications, ensuring timely delivery and client satisfaction. Implemented workflow automation, reducing manual effort, and enhancing operational efficiency. Managed ticket assignments, progress tracking, and issue resolution to maintain service excellence. Collaborated with cross-functional teams to deliver Telecom applications using Java, Hibernate, and React. Oversaw team performance, conducted appraisals, and managed HR activities.

Spearheaded Support Central application migration to Salesforce Service Cloud, improving data management and reporting. Defined project backlogs, mitigated risks, and aligned solutions with business requirements. Led Agile ceremonies and managed cross-functional teams to ensure timely project delivery. Optimized enterprise applications using Salesforce, MuleSoft 4.x, Aha, and Rally. Maintained clear communication on project scope, progress, and deadlines.

Directed development and support teams, aligning efforts with business objectives. Designed workflow-based modules for streamlined approval processes and system integration. Managed application maintenance, bug fixes, and feature enhancements, achieving 95% customer satisfaction. Led VOIP number management and virtual desk phone provisioning system development. Automated processes, reducing manual efforts by 30% and improving system reliability by 20%.

Led On-Ramp application migration to three-tier architecture, enhancing scalability and performance. Served as primary POC between Wipro and Cisco, ensuring effective communication. Acted as SME for OnRamp, Client Service Applications, and IP Telephony. Designed automated tools and scheduled jobs to improve operational efficiency. Provided 24/7 support across time zones, resolving critical issues.