Bhavya Gupta

Leading end-to-end product development of the O360 and Pxida product range within the Market Survey and Data Analytics domain, offered in a SaaS model. Collaborating with Product Management, Marketing, Customer success, Engineering and Field team to develop the product roadmap and align with Stakeholders and customers. Conducting requirements gathering, analysis, and facilitated product customization discussions with multiple Fortune 500 clients. Leading the complete execution plan, ensuring effective prioritization among competing priorities to establish a solid action plan. Implemented improvements in Agile maturity and facilitated the adoption of collaborative tools like Jira, resulting in enhanced team productivity. Drove internal process improvements throughout the organization, leading to a 250% increase in team productivity with a leaner workforce. Providing leadership, coaching, motivation, and support to team members, fostering a culture of teamwork. Designing development and career paths for team members, assembling high-performing teams from scratch. Establishing and nurturing relationships with key decision-makers to drive strategic business initiatives. Conducting fortnightly reporting and Quarterly Business Reviews (QBR) with the CEO and Country Head, updating them on product development progress and client engagements. Took on multiple roles as Senior Technical Program Manager (TPM), Engineering Manager, Product owner and Agile Coach, ensuring successful completion of tasks within the product PODs.

Owned end-to-end development, delivery, and production support for multiple complex engineering programs, with a strong emphasis on building and enhancing a smart customer notification system in the CRM domain for Telecom BSS area catering to 100+ countries. Successfully managed a budget of GBP 3m, leading a cross-cultural geographically distributed cross-functional team of up to 80 vendors and 4 FTE resources, with extensive experience ranging up to 30+ years. Led and facilitated requirement gathering sessions with product and business owners, product managers, marketing managers, and engineering managers in the UK, Northern Ireland, and India for multiple customer-facing units. Guided and mentored the team to implement and deliver requirements such as Halo 2, bundled products for Now TV, BT TV, Amazon Prime, and Netflix, successfully bringing them into production. Provided technical guidance to overcome any impediments in the Java, Spring Boot, and Microservices tech stack. Proactively identified risks, conducted resource planning, and managed team capacity effectively. Ensured proper prioritization of customer problems and concerns and maintained adherence to agreed SLAs. Held complete responsibility for escalation management of a strategic application catering to global customers. Introduced a new governance model during the project transition from the UK to the India team, resulting in a reduction of quality issues by over 75% and an annual savings of GBP 700K, thereby improving ROI and achieving high CSAT. Achieved 4 consecutive zero-defect releases to production.

Led multiple engineering projects focused on transactional regulatory reporting and the implementation of regulatory reporting standards such as DFA, Mifid, and EMIR for an Investment Bank. Successfully planned and delivered several high-priority complex projects within strict timelines. Spearheaded the offshoring initiative from Paris to Bangalore, driving the entire transition process. Proposed and established a mutual governance and funding model, onboarded new offshore team members, evaluated existing team performance, and stabilized the project post-transition. Resulted in a significant cost benefit of 50%. Revamped and led the requirement gathering process to address issues related to missing requirements and gaps in the team's understanding. Collaborated closely with the PMO team to effectively manage project budgets and oversee invoicing activities.

Successfully led multiple projects for Fortune 500 brands such as ABB, Philips, BestBuy, Cisco, ANZ, and Mercer, focusing on Adobe CQ5, ATG e-commerce, testing automation, and Documentum Upgrade. Managed project budgets of up to USD 5 million. Played a key role in preparing a comprehensive Statement of Work (SOW) for a leading manufacturing company, resulting in a USD 3 million project. Proactively took on the responsibility of Escalation Management for a business-critical project, establishing close collaboration with senior client executives at the client location. Successfully built new teams from scratch, showcasing exceptional leadership and team-building skills.

Played a key role in the product development of a new core banking solution, leading the design and implementation of the ATM functionality. Collaborated closely with a team of developers and Business Analysts to ensure the successful delivery of the project. Demonstrated exceptional training skills by onboarding new team members onto a proprietary technical platform within a tight timeframe.

Spearheaded the development and maintenance of new and existing functionality for the Bank of America website, ensuring optimal user experience and seamless functionality. Provided leadership to a small, high-performing team of developers and testers, overseeing all phases of the Software Development Life Cycle (SDLC). Effectively coordinated tasks, fostered collaboration, and ensured timely delivery of projects.