Shuvrajit Sahoo

Responsible for managing an afliliate program from end to end for an online afliliate advertiser or merchant. Perform new customer acquisition through research, referrals, networking, cold calling, data feeds and emails. Implement afliliate marketing activity including email campaigns, newsletters, blog, etc to increase revenue targets. Managing the marketing department's stafl. Preparing and presenting quarterly and annual reports to senior management.

Developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process. Making dozens of calls per day, working with channel partners, generating interest, qualifying prospects and closing sales. Providing in-depth information to prospective learners, this includes counseling through phone, email, chat and social media. Details pertaining to lead discussions & conversion should be updated real-time on CRM (Salesforce) software.

Collaborated with team members and senior leadership to develop and execute strategic partnerships and business plans, generating 125 new leads and securing 10 new customer contracts. Coordinated complex project and sales cycles, incorporating cross-functional teams, resulting in a 200% increase in sales in a high-growth market. Facilitated growth through goal setting, driving key KPIs to meet growth targets. Educated team on customer needs and current market dynamics, resulting in increased customer loyalty and satisfaction.

Assisted in resolving escalated customer inquiries and conducted research into troubleshooting techniques as applicable. Resolved 92% of escalation inquiries within 24 hours, reduced customer complaints by 20% and implemented a streamlined process for customer service support, improving turnaround time by 27%. Utilized customer feedback to improve customer service protocols and processes. Administered technical support system upgrades and managed the process to install new software.