Shubham Sharma

Expanded sales revenues by identifying opportunities and executing customized marketing plans. Identified and acted on growth opportunities and development options for business. Monitored sales team performance and provided constructive feedback. Trained, coached and mentored new sales associates for maximum performance. Kept detailed track of sales and customer information in company system.

Coached employees in successful selling methods and encouraged cross-selling to drive revenue. Discussed sales strategies and promotional plans with VP of Sales on regular basis.

Increased sales by educating prospects on benefits of products and services in comparison to competitors. Broke down and evaluated user problems, using test scripts, personal expertise and probing questions. Collaborated with vendors to locate replacement components and resolve advanced problems. Maintained servers and systems to keep networks fully operational during peak periods. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.