Shaswatee Swain

As a Sales Associate in the Hyperpure Team, using relationship and interpersonal skills to grow our customer base and partner with restaurants to consistently provide the freshest and most high-quality produce available. Ensured that we have the most comprehensive selection of restaurants by continuous new account acquisition. Manage end-to-end client relationships including pitching of ideas, negotiation, contract-signing, billing/ invoicing, payment collection, result tracking, and troubleshooting. Evaluate growth at category level and develop metrics to gauge the performance across SKUs. Efficiently solve problems and make smart decisions to ensure supply is our competitive advantage.

Initiated and nurture steady, mutually beneficial relationships with Flipkart and Shopsy sellers. Maintained contact with sellers, work to understand their needs, and then advice them on which of our offerings could best support their objectives. Handling a Team under mine for the daily targets , sharing daily reports of targets achieved, deficits if any, giving advice and helping team to achieve the targets, training the new comers in company. Identifying a range of our offerings that could meet the goals and values of each seller. Settling seller concerns in a swift and professional manner. Studying Competitor's Product Line & Marketing activities & plan counter plan to gain Market dominance. Implementing different marketing strategies on the basis of Individual Product Life Cycle. Focusing more on the products in the Decline stage by developing best possible marketing activities to keep the product's dominance in the market.

Preventing and solving problems for customers, from designing and developing self-service technologies, building and managing products and programs, to interacting directly with customers. Understanding and correctly utilizing resources provided by internal systems, departments, policies, and procedures. Developing and achieving performance goals and objectives in order to achieve customer promise expectations. Summarizing and providing critical analysis to top 3 customer issues to be improved on a quarterly review cycles. Following-up to ensure compliance and consistency and taking corrective action as necessary and documenting the issue and actions taken.