Ratan Kumar

Setting goals for the business development team and developing strategies to meet those goals. Developing quotes and proposals for prospective clients. Researching, planning, and implementing new target market initiatives. Setting goals and developing plans for business and revenue growth.

Over 1 year experience in Lecturer, Technical Support in Practical and Handling management work. Exposure in managing Key Performance Index, Escalation Management and Technical Support to Improve Practical Knowledge of the Students. Utilized a team-based management style and excellent interpersonal and communication skills.

Provided customer support to website visitors over the phone and email. Used a consultative sales approach to help inbound customers make purchasing decisions and up-sale. Established relationships with new and returning customers through phone and email outreach and assisted them with purchasing offered packages. Prepared Monthly reports and shared them to the authorized person. Developed expertise regarding products available for purchase. Provided better service experience to customers with reputed organizations. Prepared Performance Reports and shared them for further review with management.

Provided RSA and Ambulance to PAN India Customers on National Highways. Monitored complaints and provided solutions to resolve the same. Led Addition and account management, Lead response tracking for clients. Prepared Performance Reports and shared for further review to management.

Handled Preventive Maintenance and all Breakdown of the Machines. Analyzed complaints to take proactive measures to reduce recurrence. Worked on Heavy Engineering Machines for Weekly, Quarterly, and Major preventive maintenance. Managed Tech Support Operation (Maintenance) for the Production Department. Monitored complaints and provided solutions to resolve the same. Monitored team performance to achieve targets and ensure adherence to Service Level Agreement (SLA). Developed daily, weekly, and monthly MIS Reports and forwarded the same for further review. Audited team performance & floated the Team score report to the team & client for improvement in further work. Quality Analysis of Production Support given to clients.