Sabyasachi Chakraborty

Lead a team of highly professional sales persons, maintaining their data in details and and guiding them towards their ups and downs. Leading and managing a high-performing team focused on generating new business opportunities and driving revenue growth. Monitoring and reporting on team performance, sales metrics, and business development activities to senior management. Achieved a 40% overall lead conversion rate and 90% customer retention rate: awarded and ranked number 1 among PAN India multiple times. Lead and managed the full-time sales team staff of 8.

It helping enterprises through this journey from resilience to relevance with solutions powered by next-gen tech. Respond to the users Incidents via mail, call, chat, or in person based on their need. Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks. Fulfilled the responsibilities of 1st-line technical support. Diagnose and troubleshoot various complex technical issues like hardware support and server support, using the available knowledge base articles and framework assigned by the client. Keep track of customer Fueries and resolve the issues as early as possible. Analysis of situations and determining resources needed to resolve them.