Dhaval Rana

Generating leads through LinkedIn and enhanced outbound calls; Gathering & Analyzing client's requirements and providing best of the solution through technical understanding; Negotiating & scaling up the deal towards closure. Keep records of sales, revenue, invoices etc.

Preparing Proposals, Estimations, SOW, FRS; Lead Generation using LinkedIn & enhanced outbound calls; Responsible for Gathering Clients complete Information along with the requirements & Keeping records in CRM Odoo, Excel, etc.; Collaborating with management on sales goals, planning, and forecasting - Achieving sales targets by acquiring new clients; Bidding on Freelancing websites for Web development and Digital Marketing projects.

Handling Large Enterprise Client like Barclays Bank, Buckingham palace etc.; Interacting with UK clients over the call, Email and chat; Data prepping using Excel and preparing reports - Responding to clients emails with resolutions; Ensuring error free resolutions and while updating live system; Allocation of codes.

Ensuring the daily productivity of the team; Interacting with overseas clients and building up a business relation with them; Led the team of 50 members while providing exceptional lead generation service; Taking daily briefing over the time to ensure the consistency of daily productivity; Facilitated training for associates through daily coaching and regular performance appraisals; Coordinated weekly meetings for internal and external groups, including teleconferences and video conferences, interacting with all levels of management.

Handling International Inbound calls; Providing support to the customer for internet Services based in Nacogdoches; Passing Query to relevant department and raising ticket, Query Handling, Cross Selling, etc.

Handling Customer disputes and redirecting it to relevant department for resolution; Verifying the solution provided by the backend team and reporting back if found irrelevant; Maintain CSAT above 85%, Data validation and Daily reports - Convincing customers for unsatisfactory resolutions.