Saurabh Srivastava

Determine selection criteria Source potential candidates through online channels (e.g., social platforms and professional networks); Plan interview and selection procedures, including screening calls, assessments, and in-person interviews; Assess candidate information using ATS; Design job descriptions and interview questions; Lead employer branding initiatives; Organize and attend job fairs; Foster long-term relationships with potential candidates; Update internal databases; Prepare HR documents (employment contracts, new hire guides); Create and Revise Company policies; Liaise with external partners; Assist payroll department; Handle store purchase, housekeeping, security, and event activities.

Consistently recruiting excellent staff; Maintaining a smooth onboarding process; Training, counseling and coaching staff; Resolving conflicts; Conducting performance and wage reviews; Developing clear policies; Creating clear and concise reports; Giving helpful and engaging presentations; Maintaining and reporting on workplace health and safety compliance; Handling workplace investigations, disciplinary and termination procedures.

Ensuring High Standards of Service Delivery and Query Resolution; Acting as the Customer's Escalation Point; Managing post booking customer services till delivery/possession stage; Determining selection criteria and planning interview procedures; Assessing candidate information using ATS; Designing job descriptions; Leading employer branding initiatives.

Building and maintaining relationships with the entire customer base; Responsible for Customer Satisfaction and high service quality standards; Coordinating with internal partners for process improvement; Responsible for Demand generation, Sales Order, Customer Master, and financial documentation; Handling customer queries and managing post-booking services till possession.

Operational reporting of commercial and non-commercial transactions; Handling KYC and AML processes; Providing sales support to RMs and addressing grievances; Providing operational services to Distributors and Investors; Resolving customer queries and preparing ledgers.

Receiving and resolving varied enquiries from brokers and customers; Providing quality administrative support to the Broker Consultant Team; Direct co-ordination with AMC for KYC and AML process; Preparation and implementation of De-mat and Trading Accounts; Solving investor queries and handling NCT transactions.

Mobilization of deposits through references and existing customers; Giving complete knowledge of various bank products and cross-selling; Developing strong customer relations and generating leads; Managing back office operations like daily reporting and MIS.