Dhairya Agarwal

Successfully revitalized the critical Ashirvad Pipes Support project on the verge of contract termination. Implemented effective strategies to bring the project back on track, resulting in contract renewal. This achievement safeguarded the organization’s reputation and generated significant revenue continuity.

Developed project plans, schedules, and budgets, ensuring 80% of projects were completed on time and within scope. Defined clear project objectives, scope, and deliverables, resulting in a 40% increase in stakeholder satisfaction. Assigned tasks and responsibilities to team members, improving team efficiency by 15% and ensuring 100% alignment with project goals. Monitored project progress, identified risks strategically, and communicated updates, reducing project delays by 30%. Ensured exceptional quality standards, resulting in a 98% client satisfaction rate and 100% adherence to requirements.

Successfully managed and delivered the "Watcho Flexi Plans" project for Dish TV, serving a user base of over 10 million active customers in India. Led the launch of the "Gobx Self Care" website, integrating advanced analytics tools to track over 1 million user interactions, resulting in actionable insights and a 30% increase in user retention rates. Oversaw the mobile app deployment, achieving a notable number of downloads and active users on both the Play Store and App Store. Initiated regular check-ins with clients, fostering open communication that resulted in an impressive 40% reduction in service-related complaints; engagement strategies directly contributed to enhanced client loyalty and business retention. Created and maintained comprehensive project documentation, ensuring 100% accuracy and accessibility for all stakeholders. Identified and mitigated risks with foresight, reducing project disruptions by 25% and ensuring timely communication of updates to stakeholders.

Led a team of 10+ IT professionals in executing 20+ mobile app development projects. Developed and managed project plans, aligning with stakeholder and customer requirements, resulting in a 20% improvement in project efficiency while staying within budget. Defined team roles and responsibilities in collaboration with clients, ensuring 100% clarity on scope and goals, leading to a 15% reduction in project revisions. Monitored project progress, optimized resource allocation, and resolve issues proactively, reducing project downtime by 25%. Conducted user testing and implemented client feedback, improving deliverable quality by 30% and achieving a 98% client satisfaction rate. Regularly reported progress, budgets, and technical issues to managers to ensure transparency and alignment.

Representative of Corporate Resource Centre; Recipient of Certificate Of Excellence, 1st Semester 2019.