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Roshni Kar

@roshnikar

Senior Operations Analyst at Pulse Labs

Bangalore

Pulse LabsTRIDENT ACADEMY OF CREATIVE TECHNOLOGY

Roshni is an experienced operations professional skilled in digital marketing, content development, and process management. She has held roles including Senior Operations Analyst at Pulse Labs, where she managed recruitment strategies and improved support processes. Her background also includes extensive experience in operations management, marketing, and community support.

Experience

Senior Operations Analyst

Pulse Labs

•Sep 2022 - Present

Created engaging content to recruit usability research participants via emails, social media, and research participant platforms. Designed screening surveys and processes to ensure participants met demographic criteria for each study. Identified effective recruitment channels based on demographics, assessing efficiency and ROI for long-term panel growth. Led communication with panelists during studies, collaborated on recruitment strategies, and managed social media accounts. Documented knowledge and raised tickets for technical issues, partnering with product and engineering teams to improve recruitment and support.

Operations Management Associate

Interview Kickstart

•Aug 2021 - Aug 2022

Managed day-to-day operations and support activities for multiple cohorts comprising of 2000+ students. Created schedules for students, handled google groups, calendar invites, emails, follow-ups and scheduled classes. Kept students up to date with their progress in the course by uploading materials on LMS. Interacted with class instructors and hundreds of local and online students per week to assure quality of classes and overall experience of our program. Tracked any major issues and worked with team to prevent in future. Worked on recruiting Instructors and Coaches.

Project Manager

Milk Mantra

•Sep 2020 - Oct 2021

Contacted prospective collaborators and took the meetings. Helped with content development for the project. Created emailers, ebooks, and presentations for the company according to the requirement. Handled the entire pilot program. Worked closely with the CEO.

SOCIAL MEDIA MANAGEMENT INTERN

Leanafy

•May 2020 - Jul 2020

Created and implemented effective social media strategies. Designed the graphics needed for social media and framed the captions for the same. Created a brand new series of articles on Warehouse Management Software on Medium. Worked on generating leads for the company.

FUNDRAISER

Muskurahat Foundation

•Apr 2020 - May 2020

Worked towards setting and achieving fundraising targets.

LAUNCH AND OPERATIONS MANAGEMENT

UrbanCompany

•Jan 2020 - Mar 2020

Identified and contacted prospective leads. Conducted 100+ interviews and onboarded beauty professionals. Supervised the orientation of beauty professionals keeping the Category Manager informed of the progress. Handled ops and managed excel sheets. Promoted the organisation in online as well as offline platforms.

MARKETING AND OPERATIONS MANAGEMENT

Great Learning

•Oct 2019 - Dec 2019

Influencer Marketing (Connected & Collaborated with more than 85 Influencers). Social Media Marketing (YouTube, Twitter, LinkedIn, Instagram). Commercials Negotiation (Negotiated for video and content integration). Operating the campaigns. Handling the documentation.

MARKETING INTERN

Zoomcar

•Jul 2019 - Sep 2019

Collected quantitative and qualitative data. Prepared promotional presentations and pitched. Performed market analysis and research on competition. Successfully converted 17 business collaborative deals.

Education

TRIDENT ACADEMY OF CREATIVE TECHNOLOGY

Bachelor of Business Administration

Jan 2018 - Jan 2021•Grade: CGPA: 8.5

ST. JOSEPH'S CONVENT HIGH SCHOOL

Jan 2016 - Jan 2018•Grade: Percentage: 91.00%

Skills

Microsoft Suite
G Suite
Canva
Figma
HubSpot
Intercom
SendGrid
Zendesk
Mailchimp
Google Ads
Atlassian
Jira
Asana
Trello
Email Marketing
Digital Marketing
Communication
General Management
Creativity
Teamwork
Leadership
Customer Service
Negotiation