ROHIT MANDAL

Part of Business Transformation and Process Improvement team. Supported program management activities for a large US based banking client initiative to establish a captive center in India. Performed current state assessment of As-Is processes and assisted in proposing delivery model to scale client’s captive operations in India. Prepared the project plan and tracked key delivery milestones. Escalated project risks and other roadblocks to the project sponsor and key stakeholders. Supported redesigning end to end customer journey for multiple retail financial products by liaising with multiple teams. Supported the ramp up of FTE from 50 to 100 across technology, innovation, and support functions.

Managing the development and testing of games for clients as per the agreed roadmap. Handling 5-6 clients within the studio and ensuring the delivery of new games, maintenance of existing games and enhancement in games. Responsible for budget approval, resource allocation and delivery with the estimated project timeline. Ensuring the minimum of $200,000 is achieved for each client during each quarter of the year. Managing team of developers and testers to ensure the smooth delivery of games. End to end management of games from concept to delivery. Managing cross functional teams within the company to support the business agreed with the client. Responsible for growing the existing business by suggesting improvement and enhancement in the current games using the market research data for the clientele.

Leading the project from end-to-end project life cycle (from project initiation to project closure) and accountable for project success/failure. Managing activities associated with projects to meet project goals and manage scope, cost, time and quality aspects of the project. Developed project plans, charters, and schedules to support the project. Worked with Project sponsor closely to ensure that the project scope is fully defined, and business & technical assumptions and constraints are documented. Responsible for managing the communication with all project stakeholders including project sponsors, key stakeholders, impacted teams and project team members. Responsible for preparing all project documents – Project Passport, Charter, project plans, risk register, lesson learnt etc. Responsible to track project issues and drive resolution. Identify and communicate any unresolved problems or possible timeline along with recommended actions for correction. Manage project risk and responses, plan for contingencies by establishing appropriate linkage of risk to scope/schedule and cost.

Helping the customers for resolving the general queries related to their online banking. Resolving the technical queries related to Online and Mobile Banking and make them understand the different features of Online and Mobile Banking. Helping the Bank staff in resolving the technical queries related to Online Banking and Mobile Banking.

Part of Accounts Payable & Receivable and Travel & Expense processes. Handled Average volume of around 4000 transactions per month which is worth around USD 10 million. Undertook the Accounts Payable and Receivable operations on behalf of client for its 6 business zones which included APAC region, Middle East, Europe, Africa, US and Canada. Involved in training and retraining to improve the productivity of the team members. Auditing of Expense report submitted by the employees and approving it for payment to Bank of America. Resolving queries related to Accounts Payable, Accounts Receivable and Concur Travel Expense of vendors and clients. Resolving all the payment related queries from vendor and employees on Call. Supporting the on-site teams on Call for any issues related to the payment processing and expense management.

Responsible for the transition of more than 400 seats for projects related to BFSI domain from onshore to offshore location during the span of 3 years. Responsible for Pre-Transition Management which includes Prepare and Present Project Kick-off Report, Developing Production and Service Definition, Identification of Risks and prepare mitigation plans, Prepare Transition Team and manage Logistics. Responsible for Transition Management – Ensure smooth Knowledge Transfer at both Onshore and Offshore, Statement of Work are signed with Client, complete detailed Process Documentation (For ex. BCP Document, Operations Manual, Process Maps, FDD, CD - As-Is and To-Be) and sign-off by the Client. Involved in end-to-end Transition Management including Planning, Costing, and Customer Relationship. Worked with the one of the largest oil trading company to setup their captive center in India. Vendor Management – coordinated with the external and internal vendors as per the project requirement.