Rohit Borde

Responsible for new customer acquisition in the BFSI sector with focus on Banking, Financial Services, & Insurance sector. Developed and implemented innovative strategies and lead nurturing plans to drive business growth. Collaborated with cross-functional teams like Solutions, Product etc. to ensure delivery on required customizations by sizing up the opportunity and creating projections. End to End management of owning and responding to all RFI / RFP/ RFQs/ Central govt. bids & tenders and handling pricing requests while coordinating with larger teams and multiple stakeholders. Analyzed customer data to identify trends and developed strategies to improve customer success metrics. Generated reports and communicated results with internal & external stakeholders for project management to provide insights into customer success. Assisted customers with onboarding and product setup to foster successful adoption and usage. Managed 20 Cr. (200 million) worth of projects related to IT services in BFSI space.

Develop and execute Strategic Alliances, Partnerships & Business Development plans. Preparing & reviewing relevant marketing materials & business proposals. Preparing Performing lead generation, lead management and deal closure. Identifying new markets and potential key customers globally. Building a strong revenue pipeline in specific industry sectors. Handling Enterprise & Strategic Commercial Clients across the country and internationally. Getting new signings from accounts & proactively assessing, clarify and validate partner needs on an ongoing basis. Manage end to end partner relations including pitching, negotiation, Contracting, execution. Working with internal stakeholders to work out value added solutions for customers. Creating a revenue pipeline and signing up financial institutions for the product platform.

Responsible to manage, retain and grow sales, Develop and manage Client relationship to drive revenue growth. As a part of the sales team, responsible for identifying new prospects and pitching them for the SMS & Voice communication services offered by 2Factor under B2B (SAAS) to Enterprise Customers. Observing and understanding Industry behavior/trends. Handling 20-40 organic leads daily & queries generated via Website, contact form and IVR line. Proactively seek and pursue new business and sales opportunities in the defined markets/segments. Provide professional after-sales support to improve customer relationships. Planning Sales revenue MoM/QoQ/YoY. Pitching tech product in detail, providing demo/training, assisting with API integration into third party applications & Handling price negotiations.

Part of business team with primary responsibilities of business development through on-boarding corporates, revenue management, new product development, technology collaborations for better transaction management. Responsible for sourcing investment grade corporates as Anchor for Off Balance-Sheet Vendor and Distributor Finance. Managing Supply Chain portfolio which included- Anchors Led Dealer/Vendor Finance, Sales Bill Discounting, Purchase Bill Discounting across PAN India. Managed end to end Supply Chain Finance (From Sourcing New Anchors/Dealer/Suppliers to onboarding them in system, Portfolio Management etc.). Timely reviewed and closely monitored the portfolio to ensure no delays or defaults. Increased client’s stickiness by providing them Innovating new products (Such as Cross selling SID to existing Anchors). Business development- On-boarded partners like Flipkart, Myntra, Furlenco,Walmart India, Cloudtail, Appario, Zilingo, Udaan, Wonderchef, Shopx, Big Basket etc. Revenue management- Created over 15 programs worth over $ 60 mn with AUM of over $ 5 mn and disbursement worth over $50 mn with an average IRR of 17% and zero NPA. New product development- Created unique products like SBLC backed guaranteed loans, closed loop credit card for the last mile retailers, dealer financing with stop supplies and FLDG models, PO financing with new corporates etc. Technology collaborations- Partnered with technology companies like Tally,Zoho, Invoicesumo, Basecamp, Creditperiod, Mswipe etc. to automate the transaction management process. Implemented chatbots on the dashboard for instant query management. Improved customer experience. DSA May 2017- Sept-2018: Achieved 130 % of Monthly target from Mumbai DSA's within 3 months of roll- out. Exclusively managed reputed DSA channels like Andromeda, RUloans, Rupeeboss, Square Capital, Reliable etc. and generating a volume of 5 crore+ for unsecured market. Built an exclusive Tie up with Paisabazaar and created a loan book of Rs

Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service. Part of the Pilot process (Wave 1) – Client relationship management, customer servicing and Escalations Desk. Handling the VVIP client list while maintaining deadlines and TAT's. Involved in technical development of products such as Network modification & Jio apps. Maintain relationship and provide quick FTR, in terms of query, resolution or complaints. Conducted training, briefings, and productive activities for new joiners. Handling of 3rd level escalations and resolving high ticket cases & provided end to end floor support to upcoming teams.

Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously. Handling esteemed client list of Builders, Developers, Brokers of Real Estate Industry. Promoted to Sr. CSR in less than 6 months purely based on performance metrics. Responsible for generating leads, cross selling packages to generate revenue. Team handling, floor support & assistance for a team of 18+ CSR. Lead successful Quality Improvement sessions and training. Created and maintained detailed database to develop promotional sales.