RISHU GUPTA

Responsible for planning, allocating resources, and executing network upgrades across key sites in Ireland. Coordinated with Vodafone stakeholders, overseeing contractor engagement and risk management throughout the project. Led a team and conducted root cause analysis on network performance data to identify areas with high call drop rates. Improved network settings and infrastructure in the affected areas, working closely with Vodafone’s engineering teams to optimize network capacity and stability. Streamlined project workflows by transforming routine Excel spreadsheets into automated processes, reducing manual job assignment and location allocation to engineers.

Oversaw project escalations, monitored current and forecasted future workloads to assess the optimal resource capacity needed for the timely completion of projects. Adept at identifying critical pathways and finding proactive resolutions to potential bottlenecks to ensure the smooth progression of projects. Conducted regular status meetings and site updates, proactively addressed issues, and developed mitigation strategies while comprehending the potential impact of risks on the project.

Collaborated with technical teams to understand the challenges encountered in introducing digital processes, enhancing digitization, and adding features for users that are dependable, scalable, and secure. Partnered with central strategy and operations/product teams to drive new initiatives, including potential growth avenues, customer acquisition & satisfaction, service, process improvement, competitor health, etc. Identified and analyzed data to provide insights into a situation, which in turn helped develop new strategies for business partners and product improvements. Critically evaluated processes to find opportunities to streamline, automate, and improve processes towards consistently repeatable delivery with the ability to scale with future growth. Delivered end-to-end project plans to track status, measure growth, identify issues, along with Key Performance Indicators (KPI), and success criteria. Anticipated and resolved issues and challenges that could derail or delay program delivery. Conducted retrospective program analysis at the end of the program and viewed delivery through the lens of the customer and internal stakeholders to ensure the best possible outcomes for all parties involved.

Conducted data analysis and communicated data insights to relevant stakeholders, enabling them to take subsequent actions based on the findings. Coordinated with product teams to facilitate solution improvement based on customer feedback.