Mahima Goyal

Supervised end-to-end project management for IT and Non-IT B2B and B2C SaaS software on the Ed-Tech Platform worth revenue of INR 10 Cr. Implemented project monitoring tools resulting in improved visibility of project status by 100%. Trained the scrum team on the importance of precise backlog items and facilitated product planning, increasing sprint efficiency by 40% and on-time delivery by 30%. Increased process efficiency by 35% through deployment of agile methodologies. Analyzed 500+ customer data to prioritize feature requests, created JIRA user stories and epics resulting in 40% faster release cycle and 25% increase in user satisfaction. Led the Development of detailed project plans, including scope, timelines, resource allocation and budget to track the daily, monthly and weekly progress. Cultivated robust client relationships thereby resolving issues within 24 hours and achieving 95% client satisfaction rate, leading to a 20% increase in client retention. Led the Collaboration with marketing, operations, and customer support teams to ensure successful product rollouts, timely and cost effective project delivery. Successfully managed risks and resolved issues improving project success rate by 15%. Led comprehensive project management tasks involving kickoff meetings, stakeholder alignment and resource allocation leading to increased project completion rate by 45% and reduced time to-market by 20%.

Executed QA Automation tasks using the Katalon Platform to the CURA Healthcare. Responsible for developing and executing test cases, identifying, documenting, tracking defects through resolution. Reported and documented software defects by creating bug issues in Bugzilla and Jira. Managed (CI/CD) processes using Jenkins and GitHub tools.

Assisting in creating project plans, timelines, and schedules. Maintaining project documentation, including project charters, status reports, and meeting minutes. Coordinating with different teams and stakeholders. Tracking project progress, identifying potential risks, and reporting on the status of various project activities. Facilitating communication between team members and stakeholders for project's objectives.