Harshit Gaba

Queue management and allocation. Extract data from sales team. Assisting senior team members with high-level project execution. Improve and maintain a high quality of customer service by conducting quality assurance audits. Carrying out market research (primary and secondary) and analysis of data for marketing and business development; Prepare budget sheet and conduct all activates under that. Participated in summits and conferences to gather industry knowledge and building networks for Careerwill. To perform other tasks assigned by management. Undertake any other ad-hoc tasks assigned by the Line Manager when required. Update SOPs and other process documentation. Ensure compliance with all internal policies.

Successfully led Indian demographical expansion project within a portfolio of 3 people team by partnering with various youtubers, agencies, colleges and other key companies. Served as a bridge for Duolingo English Test (market test phase) by testing the feature with 500+ testers. Marketed the app through various youtubers and Instagram influencers. Met with executive sponsors to understand business goals and lessons learned from previous activities, and set a meeting cadence with AM/PM core team, including the partner, to align daily tasks across 5 months and achieve the targets. Participated in trade shows and summits as a delegate with a broad range of prospective clients spanning multiple industries and global regions to drive new business.