RAJAN SANTRA

Majorly my focus was into managing inbound organic leads and maintaining operations. On day to day basis I have to connect all the inbound leads, consult them provide all information about the tour plan, keep follow up with all the leads and convert prospect into sales. Maintain continues follow up and keep all the inquiry in touch and provide all necessary support. Maintain weekly & monthly report for self-analysis. Provide customer support before and after to all the enrolled participants. Achieve individual and team targets by contributing into sales conversion. Managing all bookings like, hotels for guests and team, arrangements of bikes and all necessary vehicle and support for the tour. I’ve also managed tours as a tour manager or tour captain. I was responsible for minimum 25-30 people on each batch. Help team to provide best in class service and maintaining operation flow. Colleting payments and managing cash flow on & off tour.

Major my focus was into client handling and team leading and managing operation flow. Develop and manage client portfolios. Successfully execute on-boarding processes as per the agreed timeline. Mediate between clients and the organization. Handle and resolve customer requests and queries. Coordinate with internal teams to gets client on-board and recruitment team fulfill our clients’ recruitment need by souring, screening and scheduling interview of candidates. I’ve to manage team work flow, guide them when needed, help them when they are finding any difficulties and maintain recruitment process flow. I was also handling recruitment both IT/Technical and Non IT. Keeping constant communication with all our clients over mail and call, understand their needs and any difficulties if they are finding into recruitment process, take feedback and make necessary actions depending on clients feedback to server better. My role is to handle existing client and provide better service as well as generate new business for the firm. Maintain operation flow which includes tracking candidate profiles, getting feedback from clients, keep continuous communication with clients for scheduling interviews, taking revert for candidate profile shared with them, divert team work force as needed, generating Performa and Final invoice, payment reminders and payment collections. Generate new business or get new client on-board by doing cold-callings or approaching over networking sites like LinkedIn and then guide them best recruitment Solutions and help them to fulfill their recruitment needs. Maintaining various report on daily basis like report of daily shared new profiles, revert of previously shared profiles, report of interview schedules, report of joining and report of daily new approached clients. Understanding client’s needs and provide them best client support / customer support. Overall my work consists of client support / customer support, team management, operation management and b

My role was to generate business opportunities and make efficient sales strategy for the organization. Managing team of 10 people and efficiently generate and achieve organization’s monthly goals and targets. Preparing weekly & monthly reports to figure out the odds and evens in the sales department which helps to make important and necessary changes in the work flow. After sales services are also my part of job which includes keep follow up with clients, maintaining and keep providing solutions to client’s issues if clients are facing any. Implemented and managed Customer Relationship Management systems (CRMs) effectively, in order to optimize technology and support healthy client communication. Communicated sales and marketing strategies to multi regional teams in varying languages utilizing support staff present. Assessed employee performance with fairness, accountability and encouragement. Once the recruitment is done by the recruitment team the payment collection is one of my job part, I have to make sure that payments are received on time by every client depending on their contract terms and conditions. Provided best-in-class real-time sales support for customers while leading by example for sales team members.

My role was to do research for the same as which part of the city is efficient and easy to start with all the terms and conditions of the organization. After my research work, I need to make collaboration offers to well-known hotel franchise to run IIIEM remote branch with them. Planning and scheduling batch. Make travel arrangement for the faculties which travel across the country and also make stay arrangements for the same. Prepare marketing strategy, sales strategy, to promote IIIEM in Kolkata. Managing and handling team. Maintain operation flow. Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations. Protected company assets with strategic risk management approaches. Boosted branch sales by developing and deepening customer loyalty through incentive programs. Identified and capitalized on community business opportunities with effective networking. Planning growth of the branch and increase in number of branches strategically.

As a branch associate, I have to coordinate with the branch head to maintain the work flow. Preparing monthly & weekly report of sales and costing to make effective strategies for the branch betterment. Calling to inbound leads and inquires and consult them for the training was also part of my job. Prepare presentation and make flow of every batch to achieve efficient and cost-effective operation of branch. Coordinate with customers and provide after sales service. Assessed budget plans and present costs to forecast trends and recommend changes. Uncovered and resolved strategic and tactical issues impacting sales management and business operations. Recommended loan approvals and denials based on customer loan application reviews. Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance. Submitted loan applications to loan underwriter for verification and recommendation. Assessed employee performance and developed improvement plans. Resolved escalated customer issues and boosted retention rates. Protected company assets with strategic risk management approaches. Engaged employees in business processes with positive motivational techniques. Identified and capitalized on community business opportunities with effective networking. Boosted branch sales by developing and deepening customer loyalty through incentive programs. Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches. Reviewed and edited loan agreements to promote efficiency and accuracy. Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations.

IIIEM [Indian Institute of Import and Export] is a training institute which provide piratical training for import and export business. My main job role was to approach manufactures and consult them to start export business and make aware them about export opportunities. Cold calling, make research of industries and manufactures in city to get ration of existing market to approach. Managed relationships with key industry partners and implemented promotional initiatives to maximize marketing program performance. Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers. Developed new branding strategies and marketing collateral to foster business development and achieve revenue targets. Directed hiring, training and performance evaluations for marketing and sales staff and supervised daily activities. Increased brand awareness by developing technical/non-technical marketing collateral and presentations, public relations campaigns, articles and newsletters. Developed innovative and targeted collateral to support overall branding objectives. Compiled product, market and customer data to forecast accurate sales and profit projections. Consulted with product development teams to enhance products based on customer data. Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations. Managed and oversaw design of marketing material and promotional literature for organization. Developed and implemented targeted digital strategy to improve business performance. Communicated marketing strategy and campaign performance to verify alignment with corporate sales objectives. Launched marketing activities for new product lines and market penetration.

Connect corporates for telecom needs. Attend face to face meeting with concern person to pitch services. Create and design telecom plans according to clients need to provide best value for money experience. Provide pre sales – post sales services. Make field cold calls to find new business opportunity.

Attend out bond calls, explain product and services to the customer. Prepare daily, weekly, monthly reports. Achieve daily and monthly targets. Convert out bond call into prospect leads and prospect leads into sales. Mange three process.