Rachit Misra

Managed large sized projects for AAA titles. Successfully established a PMO (Project Management Office) Team for process compliance and governance of Project Management guidelines. Design, establish and evolve frameworks & standards for Project Management. Develop & implement Best Practices for Project Management team. Ensure Process adherence through established PMO audits on Projects and Trials. Support the Senior Leadership team with actual data of Project Performance Margin & Revenue. Lead and follow-on Continuous Improvement through new processes and systems for HR, IT, Finance, QC and Production Team. Implemented an effective Risk & Issue Management framework and successfully integrated into JIRA Software. Re-designed & implemented Key Performance Indicators for Project Management team. Execute yearly performance review for PM team based on the data based on Matrix Rubric. Develop and enhance the Project Status Reports to improve content and accuracy of reported KPI data. Mentor and coach newly hired PMs/PCs through an extensive Onboarding Program. Support in hiring and staffing of PM team. Work along with L&D team to conceptualize and develop onboarding training for new hires.

Responsible for managing the complete portfolio for web development projects. Developing e-commerce websites on the platform of Magento, PHP, Laravel, Wordpress, Shopify. Responsible for client interaction, point of contact for escalations.

Managing projects for content development on platform of e-learning for client (Shell). Responsible for risk management, change management and budgetary issues. Working closely with Course Owners, LAMs & Instructional Design team to understand the requirement and execution format.

Initializing, setting up and managing Product Development projects for Classroom, E-learning & Blended solutions. Working with a cross functional team consisting of Quality Analysts, Instructional Designers, Media Developers & Designers, Editor & Technical professionals.

Handled & managed the Pilot Project for HP GBS – APJ Region. Responsible for creating, handling and the smooth operation of trainings/meetings through Virtual Classrooms and Video Conferencing.

Part of Conceptualization Team working under highly quality improvised project.

Handled a team of 20 members and responsible for team's performance and scores. Maintained Queue SLA and handled escalations in a timely manner.