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Harshdeep Batra

@harshdeepbatra

Team Lead at Better Mortgage

Gurgaon

Better MortgageUniversity of Delhi

Focused professional with over 7 years of experience in US and UK mortgage, reconciliation, reporting, and conflict resolution. Harshdeep is an excellent communicator with strong leadership skills, proven by his success in rolling out new programs and identifying solutions for process gaps. He has extensive experience working with major investors such as Fannie Mae, Freddie Mac, Chase, and Citi.

Experience

Team Lead

Better Mortgage

Aug 2020 - PresentGurgaon

Handling a team of 12 Analysts, Managed daily productivity to ensure targets are met and maintained incentive database of the team members. Handling investors such as : Fannie Mae, Freddie Mac,Citi,Chase and mantaining good relations to further better the relationship. Evaluated credit risk of the clients through various credit analysis tools like LTV, DTI, HTI, CLTV, HCLTV. Analyzed the risk associated with making a loan. Prepare process specific training plan and training content. Handled the whole assignment channel and creating dashboards for key stakeholders. Making loan eligibility decisions and approving or suspending applications with adherenec to Fannie Mae guidelines. Single Handedly onboarded various Projects such as S&D loans,VA loans etc . Effective and quickresolutions to investor's conditons. Processing high risk loans. Quality check of all defects raised by Team Members. Reduced cost to company by timely resolving incomplete loan file escalations.

Subject Matter Expert

Better Mortgage

May 2020 - Aug 2020

Trained 23 new joiners for our process and ensured their go live. Audit Loans and checking salary, assets, debts, and expenses. Functioned with expert level proficiency in daily operations, and addressed any challenges with optimism and drive. Utilized subject matter expertise and legal knowledge to offer the most detailed and efficient translations possible.

Analyst

Better Mortgage

Sep 2019 - May 2020Gurgaon

Performed timely pre and post funding quality loans reviews for mortgage Origination to assess the accuracy and integrity of the information used to support Lending Decision. Participated in reviewing and maintaining all pre/post fine Quality scripts, procedures and methodologies. Delivered the package to Investors nd third party for audit checks. Reviewed the application of the borrower and evaluated the automated UW tool ( DU & LP). Conducting the processing & verification of closing documents adhering to TILA and RESPA guidelines.

Senior Analyst

Royal Bank of Scotland (Now Natwest)

Jul 2014 - Oct 2018

Looked after the Mortgage maintenance journey for the NatWest, Royal Bank of Scotland, Ulster & Northern Ireland customers. Participated and led over 6 projects in 4 years while working closely with management. Ensured that all the requirements are completed on a timely basis with the highest level of accuracy and delays and issues are timely escalated. Identified improvement opportunities that effectively met customer and business needs. Taking walk-through calls with the Stake holders and Risk Team and understanding the requirements and gauging the risks involved. Instrumental in preparing all the Functional training modules for di erent sub processes and activities and preparing the Knowledge assessment tests for the new users. Participated in defect management of UAT with the project management team to ensure defects are completed in timely manner in order to facilitate the timely completion of UAT.

Education

University of Delhi

Bcom

Delhi Public School, Ghaziabad

10th & 12th

Skills

Time Management
G- Suite
Data Management
Communication Skills
Microsoft Excel
Customer Service
Leadership