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Proghya Das

@proghyadas

Customer Relationship Officer at Bandhan Bank

Kolkata, West Bengal

Bandhan BankVidyasagar University

Energetic and highly motivated Sales associate with extensive customer service and sales experience. Diligent about responding to sales opportunities, negotiating contracts and building long-term relationships with clients. Effectively demonstrate products, overcome objections and close sales. Excellent reputation for resolving problems, improving customer satisfaction, and driving over all operational improvements.

Experience

Customer Relationship Officer

Bandhan Bank

•Apr 2023 - Sep 2023•Kolkata, West Bengal

In charge of responding to customer inquiries, contacting potential new customers based on networking and referral leads, and assisting the sales team with administrative tasks. Developed sales strategy based on research of consumer buying trends and market conditions. Presenting and selling the company services and products to current and potential clients. Generate monthly reports and providing branch sales manager with analysis of monthly team performance.

Sales & Marketing Trainee

Times Of India

•Jul 2022 - Sep 2022•Kolkata, West Bengal

Reached out to potential customers via telephone, email and in-person inquiries. Supporting the marketing team in daily administrative tasks. Performing market analysis and research on competition. Collected data and performed customer needs analysis.

Education

Vidyasagar University

Master of Business Administration

Sales and Marketing

Jan 2021 - Jan 2023

Skills

Point-of-sale knowledge
Writing and verbal communication
Relationship building
Client account management
Business development and planning
Conflict resolution
Sales
Marketing
Customer Service
Market analysis
Data analysis