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Preeta Rajan

@preetarajan

Senior Marketing Operations Manager at Experience.com

India

Experience.comUniversity of Cumbria

Results-driven professional with 24+ years of global experience, including 15+ years in the retail industry and 5+ years in operations within the SaaS sector. Proven track record of enhancing business performance through strategic marketing, operations management, and team leadership. Adept at managing diverse teams across various regions, executing integrated marketing strategies, and driving customer engagement.

Experience

Senior Marketing Operations Manager

Experience.com

Remote•Nov 2022 - Present•California - USA

Manage a diverse team, oversee multiple projects, identify and implement process improvements, develop and manage performance review processes, lead initiatives to enhance team skills, implement account-based marketing (ABM) strategies, oversee lead management processes, collaborate with cross-functional teams to design and implement digital strategies, manage internal and external communications, and analyze data to provide insights on operational performance and marketing effectiveness.

Sr. Manager - Marketing & Growth

Connect2MyDoctor

Remote•Jun 2022 - Aug 2022•Australia

Directed marketing and growth initiatives for an Australian HealthTech company, managing end-to-end marketing processes including SEO, social media, and email campaigns.

Brand Marketing Head

Nucleic Health Innovations

Contract•Jan 2022 - May 2022•India

Led brand strategy, product development, and marketing execution to drive consumer acquisition and brand awareness.

Marketing Operations & Business Development

Freelancer

Contract•Jan 2019 - Apr 2021•UAE & India

Provided strategic marketing services for SMEs, focusing on lead generation, digital marketing management, and market expansion strategies.

Interim Visual Merchandising Manager

Richemont DXB - Montblanc

Contract•Jan 2018 - Aug 2018•Dubai, UAE

Represented Montblanc at the VM Global Seminar for the MEIA region, executing the FY 18-19 VM plan across 32 countries. Managed the procurement of VM furniture and planograms, and oversaw the design and execution of special window displays for flagship boutiques.

Regional Marketing Executive

Richemont DXB - Montblanc

Full-time•Sep 2013 - Aug 2018•Dubai, UAE

Served as the brand representative for events and exhibitions across the MEIA region, managing relationships with 75 partners and overseeing 450+ points of sale. Spearheaded integrated marketing strategies, campaign planning, and execution while facilitating communication between regional offices and headquarters in Hamburg and Geneva. Led the development of annual local marketing plans, managed digital marketing initiatives, and directed a multi-million-dollar annual marketing budget for 3 MEIA regions.

Retail / Wholesale Sales Coordinator

Richemont DXB - Montblanc

Full-time•Mar 2008 - Aug 2013•Dubai, UAE

Oversaw sales analysis and implemented strategic shifts across stores, established retail guidelines, and set up the principal brand management office in the UAE. Directed the planning and placement of orders, new product launches, and inventory control, and played an integral role in the opening of 4 principal boutiques and 3 Shop-in-Shops.

Senior Customer Service Executive

Chalhoub Inc. FZE.

Full-time•Jan 2004 - Jan 2008•Dubai, UAE

Managed customer service operations, focusing on client satisfaction and efficient resolution of inquiries. Built strong relationships with clients and internal teams to ensure high service standards and support business growth.

Education

University of Cumbria

PGD Management Studies

Management

Geneva

IATA-UFTAA Diploma

Licenses & Certifications

Breakthrough Performance

• No expiration

Interpersonal Communications

• No expiration

Think Differently

• No expiration

Public Speaking & Presentation

• No expiration

Top Performance & Humanness Leadership

• No expiration

Effective Meeting Skills

• No expiration

Skills

Global Retail Experience
Operations Management in SaaS
Strategic Marketing Planning
Business Development
Sales Enablement Strategy
Digital Strategies Implementation
Reporting & Analytics
Data Management
Team Leadership & Development
Competency & Gap Analysis Management
Galileo/Sabre
Mailchimp/HubSpot CRM
Salesforce Reporting
SEMrush
Microsoft Office Suite
Google Analytics
Figma
Canva