Sayan Saha

Owned the end-to-end sales cycle from prospecting to deal closure for math-based SaaS solutions in the US market. Utilized Salesforce CRM to manage the complete sales lifecycle — lead capture, pipeline tracking, follow-ups, and deal closures. Achieved 130% of monthly demo and conversion targets, maintaining performance benchmarks. Led a team of onboarding and support specialists, managing international client accounts and ensuring seamless platform adoption. Trained customers on platform usage, improving adoption and customer satisfaction scores. Consistently exceeded weekly and monthly targets while maintaining high customer satisfaction scores. Lead and mentor a team of 10+ Business Development Associates, providing training, performance reviews, and strategic guidance to enhance productivity.

Delivered real-time support via chat and email, resolving customer issues related to orders, deliveries, and payments. Received internal recognition for 'Customer Delight' cases where service exceeded SOPs to ensure an exceptional customer experience. Utilized Amazon tools such as Compass, SDS, and Soft Skills Simulator (SSS) to handle 50+ tickets per shift with 95% CSAT. Worked under time-sensitive SLAs, consistently exceeding average handling time (AHT) and first contact resolution (FCR) benchmarks. Maintained high accuracy while documenting interactions and troubleshooting issues across multiple regions. Contributed to internal knowledge base improvements through pattern recognition and issue tagging.

Identified and approached schools, training centers, and educational institutions for partnerships to integrate Byju’s learning solutions into their curriculum. Conducted presentations and product demonstrations for school management and faculty to highlight student performance improvement metrics. Negotiated bulk licensing agreements for learning modules, resulting in partnerships with 8 institutions in the first quarter. Coordinated with the academic team to customize content delivery based on institutional requirements. Maintained a pipeline of 50+ active institutional prospects in CRM, tracking engagement and follow-up actions.

Conducted lead research and identified potential B2B clients, contributing to a stronger sales pipeline. Supported execution of multi-channel outreach campaigns (email, LinkedIn, and cold calling) to engage decision-makers. Assisted in drafting proposals, sales decks, and client presentations tailored to business needs. Performed market and competitor analysis to provide actionable insights for sales and positioning strategies. Collaborated with the marketing team to create and distribute targeted promotional content. Maintained CRM databases by tracking lead interactions and ensuring timely follow-ups.