Mansheetal Kaur

Obtain and Generate Leads and set new meetings with prospective Domestic(PAN India) and International(US,UK) clients in the IT field. Drive Google Cloud Platform Sales across India and attain m-o-m and Annual Quota. Make cold calls to leads generated from Marketing and Sales Based Outbound Events, networking, strategic accounts, prospective clients, etc. Working and Meeting with clients and internal stakeholders((In Person and Online) to realize business goals in the market. Closely working with Google FSRs to align with GTM and drive large deals together. Have a clear understanding of multiple domains like BFSI,M&E,Traditional manufacturing and Digital Natives, as need to interact with the prospects and drive sales opportunity. Understanding requirements, and providing technical information and solutions around applying Google Cloud products and technologies. Build and manage relationships with a target list of direct clients and partners at all levels - CXO’s, CTO’s, VP-IT level, as well as operational/managerial levels. Manage the entire new business development pipeline from initial sales call through close. Managing a Team of 10 people who are working as Inside Sales Representatives on Demand Generation, Lead Generation, Customer Relationship Management,Account Management etc. Identifying and solving client problems proactively and creatively through effective project management and consultation on technical setup.

Create a detailed strategic plan on acquiring and growing enterprise clients for PAN India and International Clients(US and Canada) via lead generation, Marketing and Sales Based Outbound Events, networking programs etc and exceeding the assigned Target values. Lead successful go-to-market campaigns by working closely with internal marketing specialists on various GCP and AWS Cloud Platforms. Meet with senior customer contacts to build credibility and develop lasting relationships. Assessed competitors by analyzing and summarizing competitor information and trends and identifying sales opportunities. Developed sales opportunities by researching and identifying potential accounts, soliciting new accounts. Closed new accounts by answering telephone, fax, and e-mail inquiries and verifying and entering information. Developed accounts by checking customer’s buying history, suggesting related new items, and explaining technical features with close collaboration with PreSales Team in different Technologies such as Google Cloud and AWS cloud. Maintained communication across different geographies and Clients by troubleshooting, reporting, and tracking problems and POC finalization.

A competent technical sales professional helping organizations globally, create groundbreaking innovations fuelled by Google’s fully featured, completely secure, highly scalable, core infrastructure, data analytics, and machine learning capabilities. Proactively identified, located and qualified new business leads, Managed incoming leads as presented in the assigned territory, prospected into new accounts to set appointments with C-Level Executives. My roles and responsibilities include Identifying Potential Customers, assessing Customer needs, recommending Products, closing sales, Maintaining Prospect Databases and reporting to Managers. Built relationships with buyers and utilized superior product knowledge to provide superior customer service and increase sales, Prospected for new business with timely follow up on all qualified leads. Worked in sales achieving a solid customer base through networking and cold calling selling G Suite and GCP (Google Cloud Platform) across different geographies. Developed a strong foundation by working closely with employees and customers to get hands-on products knowledge. Actively worked towards driving Innovation leading to growth and customer experience. Working closely with the Pre-sales Team on the Technical Implementation and the Deal Closure.

Worked with Navisite as a Service Engineer in NOC Operations and Incident Monitoring, Change Management. Experience on Different Ticketing tools like BMC, Smart IT, Service Now. Assisting in creating a working 24/7 Tier 1 Operations environment to assist Tier 2/3 personnel. Creating procedural documentation based upon monitoring requirements and drop procedures. Developed and maintained reports based upon ticket metrics. Proactively used monitoring tools (alarms, trending graphs) to determine production issues. Interfacing directly with service providers, customers, field technicians, service contractors, and field service coordinators to troubleshoot and resolve network-related issues. Developing documentation on standards and troubleshooting processes to improve overall efficiency and productivity of network operations personnel. Assisting in disaster recovery planning, testing, implementation and documentation. Ensuring SLAs are achieved and client expectations are met (or exceeded) Strong team management and supervisory skills including scheduling, priority setting of tickets. Implementing security policies, network and host intrusion prevention, security event monitoring, and access control systems to achieve regulatory compliance and industry best practices.

Worked with HCL Technologies Ltd as a Senior Analyst in Messaging and collaboration. Managing and troubleshooting Lync 2010 servers and exchange 2010 servers. Operating on remedy tools for troubleshooting and managing client issues pertaining to tickets. Managing exchange mail databases like database size etc. Maintaining health checkup reports of lync server 2010 and exchange server 2010. Worked on Incident Management and Problem Management. Client: DNB bank Norway (Nordics). Technologies: Exchange 2003 and 2010 and Lync Server. Location: Noida.

Worked with Cvent Technologies as Associate Product Consultant (Client Services). Assisting and Generating Clients via Cold Calling, Emails and Outbound Campaigns pertaining to the Event Management Software and handling all the queries of the Clients across different geographies. Logging and Documentation of the daily tasks including Calls,Emails in CRM. Preparing Reports on Event management cross functional tasks and data analysis. Create and maintain all product documentation. Implement and manage the online portion of client events as and when needed. Gather client requirements for future releases of the product. Documenting all communication with the client in Cvent's CRM software.(Salesforce).