MAHIMA PARMAR

Conduct client consultations. Provide education on weight loss science. Documentation and reporting. Setting up the training to the new joining team mates. Gaining knowledge about each and every health condition the product is revolving around.

Understanding the prospective customer’s needs and goals and suggesting relevant programs. Contact new and existing customers to discuss needs. Emphasize the features of products to highlight how they solve customer problems. Gaining knowledge about each and every health condition the product is revolving around. Setting up trial sessions, resolving customer queries over mail and calls.

Answering Customer queries regarding Indian railways, travel policies & tickets. Maintaining ticket logs. Diagnosing problems on application and website. Product training to new joinees. Maintaining and analyzing database of the queries and mails received to the team. Resolving queries and complaints over mail and calls.

Motivate and coach employees to meet service, sales, and repair goals. Create and modify employee schedules with service levels in mind. Maintain detailed logs and reports of services performed, profit, and team performance data. Answering customer questions and resolving service issues in a timely manner. Diagnosed customer issues by asking probing questions.