Akansha Malviya

Place phone calls to potential customers to educate them on services and products offered by the company. Attend meetings to learn about new products and services or changes in current ones. Answer phone calls from customers with inquiries or complaints and resolve the issue as quickly as possible. Assist in the operation of the company switchboard.

Handled payment processing and provided customers with receipts and proper bills and change. Managed customer complaints and rectified issues to complete satisfaction. Provided administrative support to coworkers, taking on additional tasks during high-volume periods. Maintained important files, running reports and delivering updates on occupancy and revenue. Handled cash transactions, verified credit cards and processed vouchers. Retrieved messages from voicemail to forward to appropriate personnel. Promoted office safety and security by confirming guests and maintaining visitor log book.

Answered multi-line phone systems and relayed correspondence to appropriate parties. Welcomed visitors and determined nature of business to announce to appropriate personnel. Oversaw office inventory by restocking supplies and submitting purchase orders. Monitored visitor access by maintaining logbook and issuing passes.