Mahesh S

Managed end-to-end project planning, execution, and monitoring for a U.S.-based telecom client, Verizon, focusing on Transition & Transformation and Lifecycle Projects. Ensured timely delivery of project milestones to meet objectives, maintaining customer satisfaction. Handled escalations effectively, ensuring customer satisfaction while coordinating seamlessly with internal stakeholders. Conducted kickoff meetings (both internal and external), clearly defining the roles and responsibilities of each department within the project scope. Facilitated order status and weekly meetings with customers, maintaining transparency in transition activities. Coordinated with the Order Management Team and other supporting departments to keep projects on track. Conducted customer satisfaction surveys and adapted strategies based on feedback to enhance service quality. Maintained high-level project data in trackers to provide accurate project status updates, ensuring alignment with customer expectations. Updated project management tools to reflect project progress and trends, providing visibility to both internal and external stakeholders. Monitored all open action items, ensuring proper follow-up and timely closure. Collected and analyzed customer data to make informed project decisions. Provided regular updates to customers on forecasts and action plans for high-priority tasks and orders. Ensured effective team engagement and communication to avoid miscommunication, facilitating smooth project execution and adherence to schedules. Served as a Subject Matter Expert (SME), training new joiners on processes and best practices.

Coordinated with internal teams, external vendors, and stakeholders for the successful execution of projects for clients such as Royal Enfield, Infosys, John Deere, and Embibe. Maintained and updated client requirement documents to ensure accurate project specifications and created project trackers to monitor progress and ensure timely task completion. Managed project planning, including production, cost control, and budget management, while enhancing processes to improve efficiency and effectiveness in project execution. Traveled to customer sites as required to address project needs and enhance client relationships. Provided performance feedback to both internal and external teams, fostering continuous improvement, and organized training sessions for team development and skill enhancement. Collaborated with the QAPED team to resolve issues with vendors, ensuring smooth project operations, and conducted monthly Key Result Area (KRA) assessments and annual appraisals for team members to track performance and development. Trained three batches of newcomers, sharing knowledge and best practices in roles as Assistant Project Manager and Project Manager.

University: Visvesvaraya Technological university

University: PUC Board Karnataka

University: State Board, Karnataka