Lalkrishna Vijay

Understand and assess customer journey, identify pain-points and implement interventions; Quickly respond to the complaint tickets and close it on time; Initial point of contact for clients, giving proper information on offered services and collect the registration charges; Generated 50+ prebooking for three consecutive months Nov-Jan with average revenue of 5-6 lakhs; Generated 1.5x increase in terms of revenue generation and customer retention; Redirect the hot prospects to ground team for on-boarding process; Develop roadmap for the product team and scope medium/long-term interventions to enable best customer experience

Handled HR management and Digital marking program; Understanding their queries, doubts and provide proper guidance and support; Provide guidance and support till they register with the platform; Generated revenue of 50Lakhs in 2 cohorts with average ticket size of 80-90K; Increased the conversion rate from 1.2% to 2.3%; Evaluate the competitors and develop new strategy for better outcomes

Identification and generation of leads through various platforms like Facebook,YouTube,Twitter and Offline Campaigns; Build relationship with new clients through cold - calling; Develop sales by understanding the client's requirement and provide adequate resolution; Provide guidance and support to clients through home demo sessions; Provide weekly report to the manager

Prepare work schedule and reports; Ensure the completion of the work in proper time and giving proper assistance to the inspection team; Testing and Commission of DDC panels and Fan coil units; Understand Shop drawings and system architecture so as to make proper action plan and to check any change required; Maintain day to day report and attend meeting with client to discuss the progress as well all site related issues