Kushal Saraswat

Managed luxury and corporate guest inquiries from North and South America and UK via phone, email, and WhatsApp. Responsibilities included preparing proposals, negotiating deals, maintaining data on Salesforce, creating sales pipelines, and generating revenue through upselling. Also promoted property management software and managed customer grievances to ensure high satisfaction and retention.

Handled international and domestic student accommodation queries, advising on accommodations in the UK, US, and Australia. Managed deal closure and revenue generation through follow-ups. Maintained records on Zoho CRM and proactively managed student grievances. Led a team of 5-6 advisors, conducting coaching sessions, managing daily operations, and ensuring team members met SLAs and KPIs.

Provided support to customers over call and chat, resolving online and mobile banking issues and app queries. Contributed to team targets by maintaining AHT and NPS, and provided support to the OJT batch.

Assisted customers with post-sale queries related to cancellation, date change, and refunds. Booked tickets globally using GDS systems like Amadeus and Galileo.

Made reservations for passengers using GDS Amadeus. Handled corporate travel queries, generated revenue through upselling, and provided visa information and insurance booking. Managed international package bookings and handled cancellations/date changes.