Hemant Sharma
@hemantsharma
US Healthcare Professional specializing in People Management, Project Management, Automation & Innovation
New Delhi
Hemant Sharma is a US Healthcare Professional with over 14 years of experience in US healthcare operations. He specializes in Project Management, Automation & Innovation, and People Management. His expertise includes managing UAT, utilizing tools like Power Automate and Power BI, and conducting internal audits to ensure compliance with regulations like HIPAA. He is skilled in driving process improvements and managing diverse teams to achieve business goals.
Experience
Assistant Manager – Work Force Inventory Management – PDO (Provider Data Operations)
Optum Global Solutions a United HealthCare Company
Managing operations for a Fortune 500 company (United Health Group) with a team of 40 inventory analysts. Responsible for managing over 6 projects, identifying automation opportunities, and developing centralized document repositories using SharePoint and Power Automate. Key duties include handling TAT/CPH/CPM, conducting internal audits (HIPPA compliant), driving zero-attrition initiatives, and providing assistance on the US healthcare system.
Insurance Associate – US Life Insurance
EXL Services
Managed life, health, and dental policy reinstatement processes, including handling complex policy reinstatements and refunds. Performed weekly and internal audits of premium applications. Provided floor support and mentoring to new agents.
Education
Delhi University (DU)
B.Com
CBSE
12th Grade
CBSE
10th Grade
Licenses & Certifications
Six Sigma Yellow Belt