Harsh Sharma
@harshsharma
Business Analyst at Zomato
Mumbai, Maharashtra, India
Harsh Sharma is a motivated and experienced professional with a background in client services and the internet industry. He possesses strong skills in Business Planning, Operations, and People Management. His experience includes roles such as Key Account Manager and Business Analyst, where he focused on driving growth, managing client relationships, and utilizing data analysis.
Experience
Business Analyst
Zomato
Helping businesses of the top restaurants in the city grow and perform better by improving their processes, products, services using Data Analysis.
Key Account Manager
Zomato
Account Management of over 200 Restaurants ensuring Growth in terms of Gross Monthly Revenue and Number of Orders. Designed marketing strategies to grow the businesses of clients. End to End Client Relationship and Ad Sales. Drove Key Clients towards growth in orders and revenue by better in-app visibility and carefully curated menu.
Account Manager
Zomato
Managing Online order growth of the Restaurants, Sales of the various advertising products on the platform. Managed Online Ordering business for a set of ~150 restaurants. B2B Sales. Manage end-to-end client relationship including pitching, negotiation, invoicing, result tracking and troubleshooting. Worked simultaneously on multiple fronts: user on-boarding, retention along with restaurateur experience and real time payment settlements. Acquired clients for Advertisement on the platform. Designed marketing strategies to grow the businesses of clients through appropriate product placement on the Ad space, recognizing target area, user spend, demographic trends, etc. Ensured quarterly growth in Zomato's Revenue by Advertisement sales.
Senior Customer Service Executive
Firstsource
Senior Customer Service Executive
Worked in the Dispute Management Team ( Barclaycard ), providing resolution to all the issues faced by a credit card holder using Barclaycard in United Kingdom.
Education
Sikkim Manipal University - Distance Education
Bachelor of Business Administration (BBA)
Business, Management, Marketing, and Related Support Services
JECRC University
Bachelor of Business Administration (BBA)
Business Administration and Management, General
Kendriya Vidyalaya
Senior Secondary Education
Licenses & Certifications
NUKE - Foundry
Foundry
Digital Media
FX School