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Harsh Sharma

@harshsharma

Business Analyst at Zomato

Mumbai, Maharashtra, India

linkedin.com/in/harsh-sharma-ms217

ZomatoSikkim Manipal University - Distance Education

Harsh Sharma is a motivated and experienced professional with a background in client services and the internet industry. He possesses strong skills in Business Planning, Operations, and People Management. His experience includes roles such as Key Account Manager and Business Analyst, where he focused on driving growth, managing client relationships, and utilizing data analysis.

Experience

Business Analyst

Zomato

Apr 2021 - Mar 2022

Helping businesses of the top restaurants in the city grow and perform better by improving their processes, products, services using Data Analysis.

Key Account Manager

Zomato

Sep 2020 - Apr 2021

Account Management of over 200 Restaurants ensuring Growth in terms of Gross Monthly Revenue and Number of Orders. Designed marketing strategies to grow the businesses of clients. End to End Client Relationship and Ad Sales. Drove Key Clients towards growth in orders and revenue by better in-app visibility and carefully curated menu.

Account Manager

Zomato

Nov 2018 - Sep 2020

Managing Online order growth of the Restaurants, Sales of the various advertising products on the platform. Managed Online Ordering business for a set of ~150 restaurants. B2B Sales. Manage end-to-end client relationship including pitching, negotiation, invoicing, result tracking and troubleshooting. Worked simultaneously on multiple fronts: user on-boarding, retention along with restaurateur experience and real time payment settlements. Acquired clients for Advertisement on the platform. Designed marketing strategies to grow the businesses of clients through appropriate product placement on the Ad space, recognizing target area, user spend, demographic trends, etc. Ensured quarterly growth in Zomato's Revenue by Advertisement sales.

Senior Customer Service Executive

Firstsource

Aug 2018 - Nov 2018

Senior Customer Service Executive

Sep 2016 - Jan 2018

Worked in the Dispute Management Team ( Barclaycard ), providing resolution to all the issues faced by a credit card holder using Barclaycard in United Kingdom.

Education

Sikkim Manipal University - Distance Education

Bachelor of Business Administration (BBA)

Business, Management, Marketing, and Related Support Services

Jan 2015 - May 2018

JECRC University

Bachelor of Business Administration (BBA)

Business Administration and Management, General

Jan 2013 - Jan 2014

Kendriya Vidyalaya

Senior Secondary Education

Jan 2003 - Jan 2011

Licenses & Certifications

NUKE - Foundry

Foundry

• No expiration

Digital Media

FX School

• No expiration

Skills

Photography
Event Management
Organizational Development
Organizational Effectiveness
Customer Satisfaction
Photoshop
Marketing
Sales
Business Development
Customer Relationship Management (CRM)