GUNJAN JATANA

Managed calendar activities, travel management, and meeting coordination. Served as Data Analyst, monitoring and improving database efficiency and developing reports/dashboards in Salesforce.com. Managed dealer/distributor orders daily in SAP, handling the complete order-to-deliver process. Responsible for procurement transactional sourcing (source to pay), vendor negotiation, and managing facility services and events. Coordinated cross-office team meetings and facilitated new team member induction.

Managed client queries and nurtured relationships for repeat business. Handled the full life cycle of hiring, from sourcing to placement, for various industries. Managed volume/mass and niche skill set hiring. Involved in joining/separation formalities, compensation, and attrition reporting. Managed billing, proposal preparation, and ensured timely collection. Acted as a point of contact for outsourced employees and contributed to business development activities.

Managed calendar activities, travel management, and meeting coordination. Served as Data Analyst, monitoring and improving database efficiency and developing reports/dashboards in Salesforce.com. Managed dealer/distributor orders daily in SAP, handling the complete order-to-deliver process. Responsible for procurement transactional sourcing (source to pay), vendor negotiation, and managing facility services and events. Coordinated cross-office team meetings and facilitated new team member induction.

Managed client queries and nurtured relationships for repeat business. Handled the full life cycle of hiring, from sourcing to placement, for various industries. Managed volume/mass and niche skill set hiring. Involved in joining/separation formalities, compensation, and attrition reporting. Managed billing, proposal preparation, and ensured timely collection. Acted as a point of contact for outsourced employees and contributed to business development activities.

Managed the complete life cycle of hiring process for the shop promoter program. Served as SPOC for vendors and ensured quality submittals. Managed all invoicing and prepared proposals. Responsible for handling employee concerns and managing day-to-day operational issues. Involved in business development activities and vendor management, negotiation, and process billing.

Focused on the entire Recruitment and Selection process. Handled joining/separation formalities, maintaining MIS, induction, training, and development. Responsible for client handling, salary negotiation, executive hiring, contract recruitment, and team management.

Acted as an HR Generalist, managing the recruitment and selection process. Handled joining/separation formalities, MIS, training, induction, and employee grievances.

Played a key role in the Training and Development department, providing training on products and handling customer queries. Maintained customer databases and coordinated with departments to ensure complete process management.

Handled outbound calls for Lead Generation for DHL. Generated reports on staffing, total calls database, and MIS. Maintained customer databases.

Handled billing calls and acted as the first point of contact (FPOC) for prospective clients, ensuring customer satisfaction and providing feedback on queries/complaints.