Divyanshu Bhandari

Directly responsible for proposal development. Coordinating with clients on their training requirements and designing the program according to their needs. Managing vendor onboarding agreements. Maintaining the SPANCO on daily basis. Ensure Vendor payments are made in time as per Contract terms, liaise with accounts payable & requesters for a smooth process. Communication with various Managers, HR heads (Training and Development) for timely updates regarding the proposals and training programs. Unite with financial team members on contracts, invoicing, and other financial matters. Responsible for Bulk messaging & reporting. Responsible for setting program for clients and arranging their entertainments, travel. Achieving a rate of 90% customer satisfaction for four consecutive months by focusing and emphasizing with team member to provide exceptional customer service on a monthly basis.

Ensured and provided upscale, professional, and guest service experiences to clients. Briefed about the multiple events and followed up for any queries and feedback. Actively listened and responded to resolve guest complaints. Coordinated communications between guests and event staff and ensured efficient customer service.