Nayana Murikkingal

Facilitated as Project Management Officer with the responsibilities of managing the projects across various processes and Functions. Spearheaded product management operations, showcasing expertise in change registrations and seamless cross-functional coordination. Pioneered the optimization of customer communication processes, enhancing the entire customer journey for elevated satisfaction. Crafted compelling research presentations that played a pivotal role in attracting potential investors, contributing significantly to business growth. Generated comprehensive reports tailored for Finance, Marketing, and Business Development teams, offering valuable insights for strategic decision-making. Collaborated on intricate ROI reports and Finance Interest Differential Reports, showcasing a keen eye for financial intricacies. Led the creation of Standard Operating Procedures (SOPs) for new products, ensuring streamlined project implementations. Developed and presented impactful investor deck reports along with credentials of the project's iterations, reflecting a strategic approach to investor engagement. Delivered insightful presentations during global calls, demonstrating a comprehensive understanding of key functional areas. Collaborated with Business Analyst Team to conduct in-depth research and compile reports on peer lending banks, providing valuable strategic insights for future initiatives. Collaborated directly with the CEO on a major project focused on elevating the company's revenue to unprecedented heights. Researched and reported presentation on fellow lending banks for new products and projects.

Facilitated support as a Project Management Officer of global payment department. Provided application support, client interactions, and monitored the investigation by following defined and established processes. Experienced in handling and encountering projects using Agile and waterfall methodologies. Continuous contact with the client in the event of launching new or changing existing projects. Planning and executing new projects introduced by clients. Handled projects where the major involvement of Euro payments included Germany, France, Spain, Netherlands, Ireland, Portugal, Belgium. Managed the investigation team and contributed to the training of the process. Facilitated a streamlined process for resolving urgent and immediate requests by various users in a timely manner. Administered and provided RCA of escalations to clients and management within 24 hours. Dealt with clients and gathered new requirements, fulfilling them within the given timeline with high-quality products. Supervised all alerts related to application and system procedures and provided services proactively. Provided assessment in maintaining Management Information System (MIS) or Database for the domain. Expertise in QMS cases created for manual input of payments. Recruiting and training new candidates for projects as per the requirements and demands. Conducting resource management for resources for the desired project. Contribution to Authorization for QMS cases created for manual input of payments. Contributing to Assessment in completion of billing on weekly, monthly, yearly bases. Getting approvals from the Case Report. Daily report generation to keep a check on improvement statistics of the team. Accountable for managing and executing important daily, monthly, quarterly and yearly activities like DOR, QSD, Bulk File etc. with the help of Macro, VLOOKUP and Pivot table.