Bency David

Develop and update document management plans, procedures, and processes to meet organizational standards. Conduct regular meetings with management to communicate progress and ensure compliance. Assign user privileges for digital tools, following documented access control procedures. Oversee the review-and-approval process for all organizational documents. Ensure security, accessibility, and proper distribution of documents. Conduct regular reviews of document management processes and update them as necessary. Implement training programs and awareness campaigns for team members. Collaborate with stakeholders to enhance document management efficiency.

Interview product managers and engineers to gain an understanding of highly technical subject matters and functional requirements. Design and develop a complete documentation suite: technical specifications, and product requirements. Create work breakdown structures, document product plans, and documentation estimates. Participate in cross-functional product release planning meetings and represent the focus, purpose, and interests of the Technical Communication group.

Conducted effective communication between all production resources on the project (graphic illustrators, writers, editors). Transcribe white papers on features and technology and ensure that all technical documents are up to date. Prepared Release Notes and all release documents, ensuring that it is completed within the stipulated time. Maintained training materials and updated documents and technical presentations after each product release.

Managed User Manuals, System Administrator Guides, Deployment Guides, Quick Reference Guides, and Datasheets for all eScan Products on Windows, Mac, Linux, Android, and iOS Platforms.