Ashutosh Malviya

Directing & inspiring teams under severe constraints; engaged in managing workflow and resources to consistently meet service standards even under pressure situations. Builds strong relationship with business unit leaders. Participating on process improvement initiatives for business units. Leading departmental projects or initiatives that support departmental goals. Managing FTE's level based on budget requirements & direction provided by business partner. Implementing Business Continuity Plan strategy and support alternate BCP site requirements. Creating an environment of innovation and creativity that leads to continual process and service improvements. Helping staff assess their carrier objectives and developmental needs in achieving those objectives. Developing team's capability by giving performance feedback to employees to increase team capabilities and production levels. Developing contingency strategies and plans for staffing changes. Providing support on escalated cases and handles service recovery situations. Presenting various timely reports to stakeholders, business partners, leadership. Providing support/quality check as and when required. Sustaining the Voice of Business Partners scores of for all engagements & closure of VOBP action item. Supporting adherence and strengthening of internal controls in general and Operations in particular. Strengthening learning & development effectiveness and delivery for operations based on a robust training need analysis. Sustaining employee connects and global engagement surveys. Key contributor in Controlling Revenue Leakage. Pass on Productivity savings to business partners. Ensure 100% compliance to regulatory & company policies. Adherence to transition framework. Steering Employee engagement plans for improved Retention. Conducting Business Reviews (WBR / MBR) with the onshore on performance. Participating process improvement initiatives for business units as well as directing departmental projects or initiativ