MEGHA MEHTA

Client Management: Building client relationship by spontaneously handling client queries & concerns about our services: ACT, SAT, APs, GMAT, GRE, IB, IGCSE curriculum. Understanding their individual requirement and offering them customised solutions. Maintain record of contact with client’s, Scheduling client appointment, Payment communication to clients, Follow-ups until closure. Processing invoice to facilitate on-time payment. Collect feedback, resolve client’s grievances and act as liaison between company and client. Human Resource & Administration: Handling the end-to-end process of non-IT recruitment from sourcing, screening, shortlisting of cv’s, initial interview screening, setting up interview with founder & Director, follow-up until closure, offer generation. Maintaining a google sheet for hiring and fulfilling requirements within TAT. Leading employee joining formalities/On-boarding and liaising with bank personnel for salary Account opening of new joiners. Update and maintain employee Database and maintenance of employee files to ensure all document is complete and up to date. Developing the HR policies in conjunction with company’s overall development plan. Provide employee policy and procedure guidance to employees and management. Maintain attendance, leave records in order to get the employee’s salary processed on time. Preparing and issuing employment letters i.e., Offer letter, Appointment letter, Salary increment letter, Experience letter, relieving letter and keeping records. Conducting employee annual appraisal. Handling employee terminations, grievance and other situations in a sensitive, fair and respectful manner. Conducting exit formalities, prepare Full &Final settlement. Create and circulate Holiday list, other circular & notice, when needed. Coordinating with Accounts vendor in managing accounts payable and receivable of organization. Performing general administrative duties and vendor management.

Non-IT recruitment: Screening & shortlisting relevant profile’s from Naukri & LinkedIn, taking initial interviews

Updated Employee Life Cycle/HRIS starting from Creating, Maintaining and updating employee record for ASIA Pacific region on software “Oracle Fusion/Taleo” and PeopleSoft. Creating New Hire record, Re- hire record and Position. Get the BGC (Background Verification) initiated with the vendor once the offer has been accepted by the candidate. Ensured all the necessary background checks are being completed within stipulated TAT and we have the green reports before candidate’s DOJ. Vendor Management - Background verification vendor. Responsible for smooth on board/new hire sessions for all the employees in India. Conducted exit survey on software “CEB Portal”, sent it across to the departing employees and get exit survey results compiled once received

Coordinated the hiring process for clients including creating job descriptions in consultation with the hiring manager, uploading the JD’s on Naukri portal, screening CV’s, lining up prospective candidates till the position closure. Effectively filed, maintained and tracked employee records in software - “Orange HRM”. Drafted and issued various employment letters like offer, appointment letter, appraisal letters, experience and relieving letter, agreement etc. Conducted joining formalities. Handled invoice generation and payment communication to clients