Archana Tripathi
@archana_tripathi
Associate Assistant Manager at Infoedge Pvt. Ltd.
Noida
Organized and dependable professional with experience in B2C environments. She is skilled at managing multiple priorities and enhancing organizational brand through consistent practices. Her background includes developing customer bases and mentoring sales teams, demonstrating a commitment to meeting company goals.
Experience
Associate Assistant Manager
Infoedge Pvt. Ltd.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies. Mentored sales team in applying effective sales techniques and delivering top-notch customer service. Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals. Set and enforced policies focused on increasing team productivity and strengthening operational efficiency. Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
Quantam Global Campus - Roorkee
MBA
Marketing And HR
Maharana Pratap College of Management And IT - Kanpur
BCA
Computer Science
Licenses & Certifications
Primary Data Analysis through SPSS
Business Analytics
Digital Marketing
Business Analysis course
Udemy
Diploma course in HRM