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Apurva Singh

@apurvasingh

Lead - Customer Success at KYCHub

Bangalore

KYCHubChrist University

Apurva Singh is an ambitious professional with over 10 years of experience in Customer Success, Business Development, and Account Management. He has a proven track record across diverse sectors including Fintech, Regtech, Edtech, and IT. His expertise includes managing large accounts, driving revenue targets, and providing continuous support to global clients across regions like India, US, UK, and Europe.

Experience

Lead - Customer Success

KYCHub

Full-timeNov 2021 - PresentLondon

Managing 30 accounts worth 1 Cr in monthly subscription; Structured plan and strategy for all accounts to reduce churn; Onboarding Indian and Global clients; High level account engagement and farming activities (cross sell, upsell and renewals); Continuous support to 30 accounts (India, US, UK and Russia); Demo and discussion related to Sandbox queries and customization requirements (APIs and workflow); Identify strategic areas for revenue within existing client organizations to develop deeper client relationship.

Chief Of Customer Success

SignDesk

Full-timeApr 2021 - Oct 2021Bangalore

Driving revenue targets for all KAM accounts worth 15 Cr. (10 Banks and NBFCs with close to 90 verticals); Team management and handling all customers queries (Technical, Legal and financial through different teams); Esign, Estamp, Emandate, Video KYC related product conversation to cross sell and upsell.

Customer Success Manager

Nuvepro Technologies

Full-timeMay 2020 - Mar 2021Bangalore

Driving revenue targets for India, Europe and US region worth 1 Cr.; Taking SAAS and IAAS based solutions to enterprises and institutions and helping in upskilling their learners; Collaborating with Industry experts (Amazon and Microsoft) in reaching out to target segments as their service partners; Managing and retention of enterprise accounts and upselling/cross selling for timely growth of that account; Lead Generation for EdTech team through Sales Navigator; Onboarding Cybersecurity training providers across India, EMEA and US; End to End hand holding of customers through the entire sales cycle.

Sr. Manager – Customer Growth

Trans Neuron Technologies

Full-timeApr 2019 - Mar 2020Bangalore

Guiding revenue targets for Karnataka, Maharashtra and Kerala region worth 1.25 crore through multiple accounts; On-boarding IT start-up for Bengaluru who can contribute academic programs through SAAS based platform; Taking IBM ICE, Micro Focus and Oracle programs to universities across South India; Business tie ups with Engineering colleges and Management institutions; Meeting top management (Chairman, VCs, Pro-VCs, Principal, Director etc) of college and universities for presentation.

Assistant Business Development Manager

Manya Group – The Princeton Review

Full-timeMay 2018 - Apr 2019Bangalore

Driving revenue targets for 5 retail outlets for Bangalore region; Business tie ups with Engineering colleges, Schools and Immigration institutions; Conducting monthly seminars and events across all mapped institutes to drive walk-ins; Addressing and consulting students and parents during seminars; Handling all offline branding activities across Bangalore; New Business Developments by exploring and tapping unexplored pockets of Bangalore region.

Assistant Manager – Business Development

Four Clover

Full-timeJan 2016 - Apr 2018Bangalore

Business Development: Taking care of supply side of the inventory by onboarding builders; Closing sales on the project site during concentrated campaign launches; Taking care of P&L for exclusive projects through a team of 12. Marketing (Digital and Offline): Branding Guidelines for in-focus project websites; Search Engine optimization for the project websites; User Interface and In-Page Optimization for Landing Pages; Profile setting and Targeting of right candidate profile; Positioning of Real Estate residential projects across Bengaluru; Lead Generation through Social Media; Leading a team of 9 for marketing campaigns. Market Research: Research and Gap Analysis of lifestyle market; Reports on Bangalore Real Estate Residential market; Competition analysis of builders; Detailed analysis of infrastructure development of Bengaluru.

Team Lead – Marketing

Four Clover

Full-timeApr 2015 - Dec 2015Bangalore

Sr. Business Analyst

Four Clover

Full-timeApr 2014 - Mar 2015Bangalore

Business Analyst

Four Clover

Full-timeJun 2013 - Mar 2014Bangalore

Web Developer

Cool Avenues

Full-timeJun 2009 - Mar 2011Noida

Improved website alexa rankings from 30,000 to 16,000 in 1 year through content marketing; Search Engine Optimization for the company website and MBA forum; Analyzing competition work and making recommendation; Website Development based on Drupal CMS; Liasoning with IIMs placement department; Understanding consumer behavior and customizing web site UI; Monitoring Google Analytics.

Software Engineer

Infosys Technologies Ltd

Full-timeNov 2008 - May 2009Mysuru

Training and hands-on in Java, Advanced Java, SQL, DBMS, UNIX, HTML and CSS.

Education

Christ University

MBA

Marketing

Invalid Date - Jan 2013Grade: Ist

Graphic Era University

B.E.

Engineering

Invalid Date - Jan 2008Grade: Ist

Campus School

12th

N/A

Invalid Date - Jan 2004Grade: Ist

H.A.L. School Korwa

10th

N/A

Invalid Date - Jan 2002Grade: Ist

Skills

Customer Success
Business Development
Account Management
Client Onboarding
Upselling
Cross-selling
Team Management
Lead Generation
Market Research
SEO
Google Analytics
Postman
Freshdesk
Hubspot
Click Up
Chargebee
Razorpay
SAAS
IAAS
Java
Advanced Java
SQL
DBMS
UNIX
HTML
CSS