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AMIT BAISAB

AMIT BAIS

@amitbais

Operations Manager at Tech Mahindra

Noida Extension

Tech MahindraIEC University

Amit Bais is an experienced Operations Manager with a proven track record in Operations Management, Training, and Strategic Planning. He has managed large teams (650+ headcount) and is responsible for Delivery, Program Revenue, Client Relationship, and Business Development. His expertise includes performance measurement, data analysis, and enhancing service levels through process improvements.

Experience

Operations Manager (Account Director India)

Tech Mahindra

•Aug 2020 - Present

Handling 650+ head count across Noida and Hyderabad. Responsible for Delivery, Program Revenue, Strategy, Client Relationship & Business Development Projects.

Training Manager

Tech Mahindra

•Jun 2019 - Aug 2020

Handling the training team and OJT (Nesting team) for Noida location.

Associate Operations Manager

Tech Mahindra

•Dec 2016 - May 2019

Team Lead & Sr. Team Lead

Tech Mahindra

•Sep 2014 - Nov 2016

Subject Matter Expert

Tech Mahindra (Mahindra Satyam)

•May 2011 - Aug 2014

Technical Support Associate

Tech Mahindra (Mahindra Satyam)

•May 2010 - Apr 2011

Technical Support Executive

Brigade LTD

•Jul 2007 - May 2009

Support HP customers with issues related to their computer and printer.

Education

Nagpur University

Bachelor of Commerce

Jan 2010

IEC University

MBA

Jan 2022 - Present

Pursuing MBA

Licenses & Certifications

CCNA Certified

Cisco

• No expiration

Hardware A+ Certified

Aptech

• No expiration

LSSGB & LSSBB

Henry Harvin Education

• No expiration

Skills

Performance Measurement
Strategic Planning
Data Analysis
Employee Engagement
Solutioning
Technical Support
Operations Management
Training
Client Relationship
Business Development