Pankaj Bisht

Project management, project heath & governance using CORE (In-house tool) and BPT for raising tickets. Program implementation based on brand guidelines for each individual accounts. Customer Success management for billion dollar accounts and ensuring the web stores running spic and span. Responsible for developing and testing components, in accordance with the project's adopted standards, for integration into larger subsystems. Coordinating with cross-functional team and stakeholders to meet project goal. Creating monthly, quarterly reports and dashboards using excel, google studio etc. Cost & margin estimation with timeline for diff projects. Work on various RFP’s to onboard new client and RFQ’s for onboarding new vendors. Deck creation, item selection, procurement and fulfillment. Predictive analysis, data visualization and implementation. Shipping and logistic evaluation and supply chain management. Vendor management: Processing Sales Purchase Orders, invoicing, vendor selection, negotiation etc. B2B Store Management: SKU formation, inventory management, Catalog, Product image, pricing etc. Generating Shipping label and commercial invoices as per requirement. End to end operations and project management.

Worked on Microsoft Dynamics 365 CRM project. Creating IOS and Android app for B2B Ecommerce Website. Blockchain related projects. Created a decentralized crowdfunding dapp on Polygon chain. Worked on an Internship jobs website based in Spain which was multilingual website. It was from Joomla to WordPress wherein we migrated all data and then kicked off with the projects. Worked on a real estate property website which was from Wix to WordPress. It was US based project similar to Magicbricks, 99Acres etc. Created an informative educational website which was again from Joomla to WordPress for a German client who wanted to have his own website for his Tuition center. Flutter Based Projects: Worked on a time tracker tool for company’s ERP management and a Feedback tool for internal use. Requirement gathering from the client and updating documents on sharepoint and Confluence. Wireframing on PPT, creating flow diagram on Lucid Charts. Creating BRD, FRD and project related documents after Kick off call. Creating WBS and project timeline on Gantt charts. Daily scrum meeting with team and with client to ensure requirements are met. Creating tickets on JIRA and updating the tickets as per the sprints. Backlog grooming and timely production of tickets as per deadlines. Retro meeting after every sprint to ensure flawless delivery of the tickets. Weekly project updates and MOM with client and management. Syncing the CRM team with AS400 and Power BI to have seamless flow of the ecosystem. Timely handling of the ITSC tickets. Unit testing of the CRM tickets on Sandbox and on browser stack for mobile apps. Sharing test cases and test results with the client and Management. Requirement gathering from the client, selecting design templates. Scheduling demo’s and sending project health cards on weekly basis. Raising the invoices on timely basis and ensuring the payments are on time. End to end Project Operations using JIRA and Basecamp. Draw.io and Coggle Diagram for making flowchart

Project management, project heath & governance using CORE (In-house tool) and BPT for raising tickets. Coordinating with cross-functional team and stakeholders to meet project goal. Creating monthly, quarterly reports and dashboards using excel, google studio etc. Cost & margin estimation with timeline for diff projects.

Business research of the clients to check their eligibility. Project management using JIRA, SharePoint for DMS, Product demonstration, creating flow diagrams using Coggle. Performing Primary and Secondary Searching, market Research as per project needs. Scheduling appointments with the CXO’s to demonstrate our products. Collaborating with Microsoft people, working with them day-in day-out to achieve sales goals. Email campaigns, scheduling webinars and working on Government Tenders as per project need.

Performing Market Research, Customer Feedbacks, surveying as per project requirements. Responsible for identifying payment gateway’s related issue faced by customers. Management of leads and Email promotion. Regular follow-ups with the existing Customers and vendors through mails or telephonic communication. Monitoring Supply of goods and delivery partners. Taking care of orders till execution, interacting with vendors for proper execution as well. Synchronized communication between Support Dept. and Delivery Dept.