Abhishek Yadav

Created, managed, and executed business plans to drive company growth. Communicated company vision and objectives to motivate teams. Conducted research to identify new markets and customer needs. Successfully conducted business meetings with prospective clients. Developed new relationships to expand the business and facilitate company growth. Prepared sales contracts, ensuring compliance with established rules and guidelines. Built long-term relationships with new and existing clients. Handled problematic customers and clients, supporting lower-level employees and maintaining excellent customer service.

Cross-trained employees to maximize team agility and performance. Developed and implemented business strategies to achieve goals and remain competitive. Reduced complaints and escalation percentages to zero. Streamlined service delivery norms, including product pitching, sales closures, and product knowledge. Monitored daily activities and mentored team members to maximize performance.

Proactively called and established strong pipelines with potential customers. Focused on highlighting product importance and creating urgency to close deals. Assisted in client retention for 15 days after product delivery. Managed communication between customers and the company.

Worked in the yatra.com process as a Sales Executive (Sep 2018 - Sep 2019), customizing holiday packages for customers. Served as Team Lead (Sep 2019 - Feb 2020), setting up and managing a team focused on accelerating sales and revenue, developing and implementing sales strategies, and defining responsibilities to meet targets. Also managed leads and maintained sales records on CRM.

Worked in a B.P.O. handling USA and Canada processes for selling Zoom TV and Vonage home phone services. Progressed from Sales Executive (Sep 2017 - Mar 2018) to Team Lead (Mar 2018 - Aug 2018), where the role involved creating and implementing structured plans to achieve set targets, and developing sales strategies.