Varsha Ramani
@Varsharamani
Customer Relationship Manager at R-MARTIN
Jaipur
Varsha Ramani is a client-focused Customer Relationship Manager with over four years of experience in international exports, particularly in the textile and pharmaceutical sectors. She specializes in B2B client management, TNA planning, and international trade documentation. Her expertise includes coordinating large-volume shipments across the UAE and Africa, managing end-to-end order lifecycles, and utilizing CRM systems like Zoho and Salesforce to drive buyer retention and operational efficiency. She holds a PGDBM in Marketing and a Bachelor of Engineering.
Experience
Customer Relationship Manager
R-MARTIN
Managing international client accounts worth ₹50 Cr+ annually across UAE and Qatar. Handled end-to-end order lifecycle for key clients from sample development to shipment dispatch. Created & maintained detailed TNA calendars, coordinated with merchandising and production to ensure timely movement. Led complete order execution cycle: tech pack analysis, sample development, approval follow-ups, production tracking, and final dispatch. Used Zoho CRM to log buyer activity, track progress, and prepare weekly performance dashboards. Increased buyer retention by 30% by offering proactive service.
Assistant Client Service Executive
KARNAV EXPO LLP
Coordinate with production, QA, regulatory, and export teams to ensure product availability, documentation, and dispatch within lead times. Monitor order processing, cold chain shipments, freight forwarding, and import document support for African clients. Resolved a customs clearance delay in Mudra Port and Dakar by liaising with local clearing agents and providing emergency compliance documents. Assisted in tender documentation, including dossier summaries, product specs, and manufacturer authorizations.
Customer Service Representative
Contrado Imaging LTD
Delivered high-quality customer assistance via calls & emails, assuring top-tier service to maintain business development. Resolved client issues and improved service levels by utilizing problem-solving skills. Facilitate meetings when required with direct customers, capture meeting notes, and follow up on action items.
Education
Shanti Business School
PGDBM
Marketing