Dhruv Gautam

Achieved revenue as per company requirement and targets by ensuring customer retention. Maintained healthy professional and positive environment in team to ensure maximum productivity. Reached out to potential customers via telephone, email and in-person inquiries. Ensured strict adherence of sales process and internal procedures. Kept close track on work in process, customer complaints and accounts receivables.

Responsible for client retention or no loss of accounts. Responsible for generating revenue for company by renewing client's services and upgrading them as well with maximum customer satisfaction. Managed 60 clients in with 100% renewal percentage and service upgrade. Kept close track on work in process, customer complaints and accounts receivables. Ensuring customers to upgrade their services time by time to increase company revenue as well. Per client revenue optimization. Being single point of escalation for all customer service issues.

Increased company profits through performance optimization strategies and efficiency improvements. Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective. Introduced new methods, practices and systems to reduce turnaround time. Established marketing and operational objectives and work plans according to B2B SAAS product market. Established remotely product installation process at client side at low cost. Working closely with Business Development team to understand client requirement.