sushmita Kindo
@Sushmita
Client Experience Manager at Xenett
India
Sushmita Kindo is a client-focused Business Development and Client Experience professional with four years of experience driving pipeline and revenue across B2B SaaS and service-led businesses. She possesses expertise in prospecting, closing, and account expansion within the US market, supported by strong product demo delivery and effective objection handling. She is recognized for consistently exceeding KPIs through disciplined outreach, CRM-driven pipeline management, and cross-functional collaboration.
Experience
Client Experience Manager
Xenett
Spearheaded marketing and LinkedIn outbound campaigns using HeyReach. Executed high-volume email outreach and nurture campaigns leveraging Instantly.ai and Mailchimp. Conducted in-depth market and accounting technology research. Drove lead generation and prospecting using ZoomInfo, Apollo, Lusha, and Clay. Managed end-to-end sales pipeline and lead lifecycle using HubSpot CRM. Collaborated with clients during onboarding to ensure full adoption of Xenett.
Business Development Representative (Contract)
Linksoft Technologies
Conducted proactive outbound sales calls and multi-channel outreach. Addressed customer inquiries, overcame objections, and closed deals. Developed and maintained a sales pipeline through cold calling and relationship-building. Utilized Sales Navigator for targeted ICP-based lead generation. Leveraged Klenty CRM to record interactions and track sales progress.
Senior Business Consultant (Contract)
Sapoto Information Pvt Ltd.
Utilized multiple outreach channels to identify leads for software development projects. Initiated communication with prospects through emails, calls, and meetings. Delivered service pitches highlighting key strengths. Collaborated with marketing to create sales collateral and proposals. Conducted market research and competitive analysis.
Senior Consultant
WNS | Client: Google
Devised strategies to optimize operational efficiency. Created and managed Google Ads accounts and paid search campaigns. Optimized campaigns through keyword research, bid adjustments, and cost-per-conversion improvements. Conducted client meetings to identify paid promotion opportunities and guide prospects through inbound sales processes.
Senior Business Development Representative
Hirect App
Managed daily workflows focusing on inside sales for the US market. Conducted daily client onboarding sessions and applied retention strategies. Delivered product demos and presented tailored business proposals. Handled retention calls with dissatisfied customers, achieving a 7–8% customer retention rate. Managed the sales pipeline end-to-end.
Business Development Executive
Ishore Software Solutions
Collaborated with cross-functional teams to develop e-commerce websites and applications. Executed customer and category strategic development plans. Managed inbound and outbound communications. Handled user support operations and resolved end-user queries. Utilized CRM and ERP systems including Dynamics 365 Business Central.
Education
Indian School of Business and Management
Bachelor of Science
Ramadevi Women’s University
Secondary School