Sooriya N

Managed customer relationships and presales, ensuring seamless coordination between sales, operations, and customer success teams. Built and nurtured long-term client relationships across the US, the UK, the Middle East, and India. Closed new client deals, contributing directly to recurring annual revenue. Drove outbound and inbound outreach using Salesforce CRM, ZoomInfo, Apollo, LinkedIn Sales Navigator, and Mailchimp. Handled product-specific outreach and sales assistance for Snow, Nitro, Azul, Perpetuuti, and Securin.

Coordinated renewal cycles, onboarding workflows, and customer follow-up activities to maximize retention. Improved structured outreach cadence, resulting in higher engagement, and conversion rates. Provided sales pipeline updates, reporting, and opportunity tracking for leadership review. Collaborated closely with technical and customer success teams to ensure efficient delivery and support. Expertise in developing & executing innovative business development plans & strategies. Achieved sales operational objectives by contributing sales information and recommendations to strategic plans. Excelled in fast‑paced environments with leadership, communication, and analytical skills. Motivated staff through effective communication and organizational skills. Boosted company revenue by securing significant deals worth $5 million. Led Talent Acquisition for 200+ hires. Conducted employee onboarding and 500+ hours of training & development. Improved interview funnel efficiency by 16% through proactive changes. Organized internal team engagement events for US celebrations.