John Chander

Hunting | Prospecting | Cold calling | Pipeline building | Discovery calls | Strategising cold outreach | Identifying key accounts | BANT and Discovery meetings | B2B Sales | SaaS Sales. Reached out to potential clients with LinkedIn Sales Navigator, cold calling, emails etc. Conducted effective requirements gathering to identify customer problems and suggested appropriate products/services. Customized product solutions to increase customer adoption/satisfaction. Entitled to introduce the company and the services to the prospects. Qualified leads generated from Marketing campaigns and scheduled demos for Account Executives.

Hunting | Prospecting | Cold calling | Pipeline building | Discovery calls | Strategising cold outreach. Identifying key accounts | BANT and Discovery meetings | B2B Sales | SaaS Sales | Conducting Demos. Negotiation with Prospect for Sing-up/Subscription | Own complete Sales Cycle. Identifying appropriate prospects, setting appointments, making effective qualifying sales calls. Striking and initiating conversations with high-profile personas of companies. Determine and understand a prospective company. Entitled to introduce the company and the services to the prospects. Gained skills in drafting creative emails / In-mails and grabbing the attention of prospects. Adaptable to change and have the thirst to learn new things/ways to reach the opportunities and have them on board for a meeting.

Hunting | Prospecting | Cold calling | Pipeline building | Discovery calls | Strategising cold outreach. Identifying key accounts | BANT and Discovery meetings | B2B Sales | SaaS Sales | Conducting Demos. Negotiation with Prospect for Sing-up/Subscription | Own complete Sales Cycle. Identifying appropriate prospects, setting appointments, making effective qualifying sales calls. Striking and initiating conversations with high-profile personas of companies. Determine and understand a prospective company. Entitled to introduce the company and the services to the prospects. Gained skills in drafting creative emails / In-mails and grabbing the attention of prospects. Adaptable to change and have the thirst to learn new things/ways to reach the opportunities and have them on board for a meeting.

At Freshworks, I was a part of this group of specialized individuals who strongly believe and recommend to its clients, to focus on translating employee experience into customer experience through SaaS strategies. All you need is software that’s ready to go, easy to set up and use, and requires minimal customization.

Assistant Manager: Citi ICG Recon – NAM - Citigroup (Transition Project). Resource Manager: Target Corporation – TCoE – Testing Centre of Excellence. Led a team of 20 associates dealing with the Closure of Mortgage Applications and Releasing of Funds. Coordinated with clients to understand their expectations & feedback. Defined SLAs performed effort estimation and determined delivery timelines, ramp-up plans, etc. Provided daily and weekly reports to management regarding the observations from Quality & C-SAT monitoring. Assisted HR in completing the Recruitment phase by conducting interviews. Liaised with Training Department for effective training for employees which helped in continuous learning and ensuring the growth of the organization & individuals.

Selected as the Knowledge Transfer lead to the transition of the Data Maintenance Centre. Was trained at the client site (IBM, Atlanta, Georgia) for the Data Maintenance and Controls Centre. Job responsibilities involved managing the performance and personal development of a team of 15 Specialists while controlling attrition and absenteeism. Also was instrumental in creating productivity reports and handling scheduling for the leadership team. Worked along with the Client in determining and implementing SLAs for deliverables. Responsible for team performance in meeting the targets. Delivered process training to 18 DMC Specialists as a part of Phase 1 and 2 Transitions.