Janani Govindarajan

Led the execution of all product lifecycle processes for banking software products (Fraud Transaction Detection). Defined comprehensive product roadmaps and translated product vision into actionable user stories. Facilitated Agile ceremonies and collaborated with cross-functional teams. Implemented Agile Methodologies to increase stakeholder satisfaction by 100% and reduced project costs by 30%.

Spearheaded the development and execution of the product strategy for a shipping ERP software suite. Conducted market research and competitive analysis to identify industry trends. Led a cross-functional team of 20 to enhance product features, resulting in a 20% boost in user engagement.

Launched Volume Incentive Program into the Salesforce Platform globally worth $192 million. Delivered a project to harmonize prices for the European market worth $81 million. Launched the Spot B2C product across Americas, Europe, and Asia. Improved invoice quality from 24% to 97% and achieved a 50% cost reduction while enhancing business process management efficiencies.

Managed end-to-end Non-Standard Service Requests for British Petroleum. Led project requirement calls and created metrics/KPIs aligned with global execution. Led a team of 23 members handling IT Asset Management processes. Achieved a 50% increase in project delivery efficiency.

Led a team of 60 members for legal client document processing. Conceptualized FTE calculations and created KPI metrics. Conducted coaching programs and performance improvement plans. Mentored team members resulting in a 60% increase in productivity.

Handled customer queries and escalated complaints with legal implications. Achieved high Net Promoter Scores and improved first call resolution rates by 90%. Generated 30 new sales opportunities resulting in INR 10 Lakhs in revenue.